Unstructured · 1 day ago
Public Sector Program Manager / Customer Success Manager (Ft. Bragg, NC)
Fort Liberty, NC
Full-time
Onsite
Mid Level
3+ years expUnstructured is a company focused on enterprise data transformation using LLMs and generative AI, having raised significant funding from top investors. They are seeking a Public Sector Program Manager / Customer Success Manager to lead technical delivery and customer success for public sector clients, particularly within the U.S. Department of Defense, ensuring compliance and effective program management.
Artificial Intelligence (AI)Machine LearningNatural Language ProcessingOpen Source
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Own the end-to-end program delivery lifecycle for public sector accounts, particularly within the U.S. Department of Defense and Special Operations community, ensuring milestones, deliverables, and timelines are met
Navigate cross-functional coordination with product, engineering, and solutions teams to deliver tailored solutions
Ensure programs align with customer missions, security requirements, and compliance frameworks
Act as the primary point of contact for public sector customers, building trusted partnerships that drive adoption and long-term value
Proactively collaborate with account managers to identify expansion opportunities and help customers unlock the full potential of the Unstructured platform
Own contract execution, including reviewing deliverables, ensuring compliance, and coordinating with internal stakeholders on contractual obligations
Manage subcontracts, build effective partner relationships, navigate procurement processes, and ensure adherence to federal standards
Guide customers through the implementation and integration of Unstructured solutions within existing workflows and environments
Translate technical capabilities into clear mission impact for both technical and non-technical stakeholders
Represent the voice of the customer internally, providing actionable insights to inform product roadmap and prioritization decisions
Surface feedback to enhance usability, functionality, and performance in secure federal environments
Qualification
Required
3–5 years of program management or customer success experience in public sector environments, preferably supporting the U.S. Department of Defense
Established relationship with USSOCOM and/or its components, gained through prior military service or direct business engagement
Ability to work regularly onsite in or near Fort Bragg, NC
Active SECRET clearance (TS/SCI eligibility strongly preferred)
Strong understanding of federal procurement, compliance, and delivery requirements
Experience reviewing and managing contracts, SLAs, and deliverables
Familiarity with machine learning, AI, or enterprise software integrations
Excellent communication skills to bridge technical and non-technical stakeholders
Proven ability to manage complex, multi-stakeholder programs with competing priorities
Ability to identify and pursue expansion opportunities within accounts, partnering closely with the account manager on growth initiatives
Willingness to travel up to 25% beyond routine travel to Ft. Bragg
Preferred
Prior experience working with AI/ML, SaaS, or data-focused platforms
Hands-on experience delivering programs in Department of Defense cloud and on-premises environments
Comfortable operating in a fast-paced startup environment with a high degree of autonomy
Benefits
Medical, dental, and vision coverage
Life and disability insurance
Unlimited PTO
Flexible parental leave
401(k) options
Competitive referral incentives
Company
Unstructured
At Unstructured, we're on a mission to give organizations access to all their data.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$65MKey Investors
Menlo VenturesAlumni Ventures,MadronaBain Capital Ventures
2024-03-14Series B· $40M
2023-07-19Series A· $25M
2023-07-19Seed
Leadership Team
Brian S. Raymond
Founder/CEO
Drew Messersmith
Vice President of Commercial Sales & Partnerships
Recent News
Dynamic Business
2026-01-22
Company data provided by crunchbase