WorldStrides · 1 day ago
Senior Program Coordinator
Charlottesville, VA
Full-time
Onsite
Senior LevelWorldStrides is the global leader in educational travel and experiential learning, providing programs for over half a million students annually. The Senior Program Coordinator is responsible for managing tour details between Sales and Product Delivery teams, collaborating on custom itinerary creation, and ensuring effective communication with internal staff and external vendors.
EducationTransportationTravel
No H1B
Responsibilities
Supports K12 (and other divisions as-needed) with the creation of ad-hoc custom itinerary requests that may fall outside the usual scope of custom program requests
Conducts independent research and collaborates with Operations teams to source new on-tour experiences where needed. Provides Operations team with supplier and quote information
Answers pricing and itinerary questions to help maximize sales. Provides Sales with information needed to submit comprehensive itinerary requests to the pricing team, clearly noting inclusions and exclusions
Consults with Health & Safety and Operations teams to resolve relevant areas of concern
Assists Sales team with itinerary changes, tour customizations, general destination/product information and special requests by using knowledge of world destinations and/or communicating with global Operations teams
Understands sales and operational guidelines to ensure a balance in meeting partner and client expectations, while ensuring a high margin and tour quality
Acts as liaison between Product Delivery and Sales teams, ensuring that internal business rules and product standards are upheld. Uses system and product knowledge to improve operational efficiency and tour itineraries
Develops and implements new internal processes, rules and procedures based on the needs of the business
Keeps internal system up-to-date and prepares data analysis, status updates, and other reporting for managers as appropriate
Provides support on other projects and tasks as requested by department management. May be assigned responsibilities related to group management, pricing, or business analysis
Qualification
Required
Strong cross-functional collaboration skills with the ability to act as liaison between Sales, Operations and Product Delivery teams
Excellent written and verbal communication skills, including the ability to translate complex itinerary and operational details into client-facing content
Ability to manage multiple priorities independently, with sound judgement and confident decision-making
Experience conducting independent research and evaluating programs to meet academic, operational and business requirements
Comfortable supporting ad-hoc projects, process improvement initiatives and evolving business needs
Ability to evaluate how decisions impact the customer experience and financial goals
General understanding of the student travel industry and the WorldStrides business model
Knowledge of world destinations, with international travel experience preferred
Some travel to other WorldStrides offices may be required; no more than once per year
Benefits
Excellent medical, dental, and vision coverage
Life, accidental death and dismemberment, accident, critical illness, and disability insurance
FSA healthcare
FSA dependent care
HSA with employer contribution
Generous 401k match
11 paid floating corporate holidays
1 paid volunteer day & up to 25 PTO days to start – accrue up to 28 over 3 years
4 mental health days
5 bereavement days
Tuition reimbursement up to $5,250 annually
$1,000 towards professional certifications annually
Opportunities for paid and discounted travel
Flexible work schedule providing on-site, remote, and virtual office opportunities
Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council
Fitness Center and café onsite at select locations
Employee Assistance Program (EAP)
Paid Parental, Caregiver, and Disability leave
Team Member Discount Program
Company
WorldStrides
With nearly 50 years of experience, WorldStrides is the largest and most trusted accredited student travel organization in the U.S.
Founded in 1967
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-11-09Private Equity
2016-02-11Acquired
1998-01-01Private Equity
Leadership Team
Kellie Goldstein
Chief Financial Officer & Chief People Officer
Mark Gallovic
Vice President, Strategic Partnerships, WorldStrides Higher Education
Recent News
GlobeNewswire News Room
2024-12-20
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