National University · 3 hours ago
Manager, Financial Aid Quality Assurance
United States
Full-time
Remote
Mid, Senior Level
$64K/yr - $86K/yr
5+ years expNational University is a leader in innovative educational solutions, dedicated to creating a supportive environment for students and staff. They are seeking a Manager of Financial Aid Quality Assurance to oversee a team, ensure compliance with financial aid regulations, and enhance the quality assurance processes within the university. The role involves coaching team members, managing policy compliance, and participating in audits, among other responsibilities.
EdTechE-LearningHigher EducationNon ProfitUniversities
Responsibilities
Oversee the assigned Quality Assurance team to ensure timely and accurate completion of monthly quality assurance reviews
Monitors the QA Review Dispute Process to ensure QA Specialists maintain appropriate accuracy and partners with university stakeholders through remediation
Manages the Policy & Compliance Memo process ensuring timely drafting, approval, and appropriate document retention
Responsible for monitoring and interpreting changes in legislation specific to the assigned areas of Title IV administration implementing policies and procedures to ensure compliance with Title IV programs
Responsible for QA Specialist Dashboard data entry and reporting
Supports the Associate Director in monitoring the Quality Assurance team’s projects and tasks
In the Associate Director’s absence, attends and participates in committees and task forces designed to improve the policies, procedures, and business practices of the university as a whole
Manage the process and procedure reviews to ensure compliance with federal, VA, state, and organizational policies and regulations
Manage the maintenance of the policy and procedures manual
Keep abreast of regulatory changes through daily publications, workshops and conferences, and through the assistance and the direction of leadership
Participate in ongoing department projects, or other special projects, as needed
Reasonable and consistent attendance to fulfill requirements of the position
Other duties as assigned
Direct oversight of seven (7) to twelve (12) team members
Hire, train and develop Financial Aid Quality Assurance Specialists
Oversee and monitor personalized professional development plans for all direct reports
Manage work allocation and overtime
Lead team meeting to ensure alignment with institutional and organizational strategic initiatives and proper dissemination of information
Direct oversight for all performance management actions inclusive of direct coaching, HR performance action delivery, and termination of team members
Qualification
Required
Minimum of five (5) years of financial aid, advising, training, auditing, military benefits, accounting, or related experience required
Experience developing and implementing compliant policies and procedures in a Title IV environment
Knowledge of available private, state, and federal financial aid programs
Skills in oral and written communication
Skill in operating equipment, such as personal computer and phone system
Skill in utilizing technology, including ability to navigate websites, perform word processing, create spreadsheets, and send electronic messages
Ability to use and facilitate online communications using email and/or other technology-based communication media
Ability to problem solve
Excellent customer service skills
Detail-oriented, organized, and strong time management skills
Ability to maintain confidentiality
Ability to prepare letters, reports, and business correspondence
Organized with good time management skills
Proficient with applications in the Microsoft Office suite
Preferred
Bachelor's degree preferred
Certified Financial Aid Administrator (FAAC) preferred
Minimum of one (1) year of leadership experience preferred
Regulatory analysis and interpretation experience preferred
Experience with data processing and automated records maintenance systems preferred
Experience in higher education preferred
Experience working in a technology-driven enterprise preferred
Experience in non-term financial aid management preferred
Knowledge of academic and business workings of a higher education institution
Knowledge of University policies and procedures
Knowledge of ED Express & PeopleSoft software
Benefits
Comprehensive well-being benefits for you and your family
Company
National University
National University is a private nonprofit university that provides accessible and achievable higher education to adult learners. It is a sub-organization of National University System.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$10.85MKey Investors
National Science FoundationU.S. Department of EducationU.S. Department of Veteran Affairs
2025-12-04Grant· $0.4M
2024-12-19Grant· $3.5M
2024-11-11Grant· $0.5M
Leadership Team
Mark David Milliron
President & CEO
Dave C. Lawrence, Ed.D., Ed.S., MBA
Executive Vice President, Administration and Finance | Chief Financial Officer
Recent News
2025-11-30
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