YWCA USA · 16 hours ago
Development Operations Manager
United States
Full-time
Remote
Mid, Senior Level
$85K/yr - $85K/yr
5+ years expYWCA USA is a national organization dedicated to eliminating racism and empowering women. The Development Operations Manager will lead the national fundraising function, ensuring effective donor engagement and sustainable revenue growth through data practices and operational systems.
CommunitiesNon ProfitSocial
Responsibilities
Oversee and ensure timely, accurate processing of all gifts and pledges across donation channels. Partner with Finance on monthly and quarterly reconciliation
Maintain high‑quality donor and organizational records through routine audits, data enrichment, and strong data‑entry standards
Develop, manage, and optimize fundraising systems (Raiser’s Edge, Mailchimp, Omatic, Asana, etc.) to support efficient, integrated operations
Maintain SOPs and internal training materials; coach staff on system use and data best practices
Represent Development in cross‑functional working groups and lead improvements to workflows, documentation, and data systems
Serve as the primary contact for donation platforms and development‑specific vendors
Develop and maintain dashboards that track key metrics, including progress to goal, donor retention, portfolio activity, and pipeline health
Analyze fundraising data to identify trends and opportunities; present actionable insights to Development leadership
Manage imports, integrations, and automation to ensure reliable data flow across Raiser’s Edge and related systems
Support portfolio optimization and moves management through reporting, segmentation, and data analysis
Help define, monitor, and report on KPIs and performance benchmarks
Partner with the Director of Development, IT, and other stakeholders to improve reporting, segmentation, and data use across the organization
Ensure timely, accurate acknowledgment letters and donor‑facing operational communications
Manage donor mailing lists, segmentation, and suppression rules to support targeted outreach
Streamline processes supporting donor cultivation and stewardship, ensuring teams have the tools and information needed for meaningful engagement
Collaborate with Development, Communications, and Programs to support events, donor travel, stewardship activities, and cultivation touchpoints
Maintain confidentiality of donor and organizational information
Other duties as assigned in support of Development team goals
Qualification
Required
Bachelor's degree in computer science, information technology, nonprofit management, or business administration is also an advantage
Minimum of 5+ years of direct experience working with a donor database CRM in a nonprofit environment, preferably Raiser's Edge, with expertise in gift processing, reports, and dashboards
Strong understanding of fundraising best practices and development operations
Knowledge of accounting principles as they relate to fundraising practices
Demonstrated commitment to promoting diversity, equity, and inclusion, and creating an inclusive and welcoming environment for all members of the organization, including staff, clients, volunteers, and service partners
Demonstrated commitment to continuous process improvement, resourcefulness in setting priorities, creating efficiencies, and guiding investment in people and systems
Adheres to a high level of discretion and ethical standards in fundraising
Able to work cross-functionally with various internal and external stakeholders
Proficient in using Raisers Edge NXT and other CRMs with a high level of computer literacy
Strong understanding of fundraising best practices and development operations
Knowledge of accounting principles as they relate to fundraising practices
Highly organized, detail-oriented, and able to prioritize tasks, meet deadlines, multi-task, and work under pressure
Strong written and interpersonal communication skills, with a customer service-oriented mindset and patience
Innovative thinker, with a track record of translating strategic thinking into action plans and measurable results
Benefits
403(b)
Dental insurance
Dependent health insurance coverage
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Company
YWCA USA
YWCA USA is a nonprofit organization dedicated to eliminating racism, empowering women, and promoting peace.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Margaret Mitchell
Chief Executive Officer
Recent News
2025-11-20
24-7 Press Release Newswire
2025-09-23
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