ForTec Medical · 9 hours ago
Field Service Engineer
Columbia, MD
Full-time
Onsite
Entry, Mid Level
2+ years expForTec Medical is an industry leader dedicated to improving patient health through innovative surgical technologies. They are seeking a Field Service Engineer to maintain, repair, and calibrate surgical lasers, ensuring the highest quality mobile surgical technology solutions are delivered to clients.
Medical Device
Responsibilities
Maintain, repair and calibrate surgical lasers
Visually inspect, repair and perform calibration on equipment; ensure safety, proper operation, physical completeness and aesthetically pleasing exterior of equipment prior to releasing the machine for use
Perform preventative maintenance on all equipment, ensuring optimal operation
Inventory and order repair parts, and ensure back up supplies are available for efficient repair of equipment
Follow proper safety procedures for equipment repair and usage
Contact manufacturing representative for repair instructions or when requesting on-site assistance
Maintain proper flow of information regarding laser repair / progress status
Communicate with company Service Engineers, Operations Personnel, and Management in an effective and timely manner when needing assistance in obtaining parts or contacting for 3rd party repairs
Follow up with technicians following a repair to insure equipment functioned properly
Communicate with operations when equipment are operational/ready for service or out of service/inoperative/non-functioning
Complete timely and detailed Service Reporting, to include:
+ Maintenance & PM documentation, to maintain an accurate account of each service event
+ Purchase order and parts requests and packing slip submittal
Participate in continuing education of new equipment as necessary
Assist in training new service engineers on repair and operation of equipment
Qualification
Required
Bachelor's degree in electrical or biomedical engineering strongly preferred; Associate's degree in electronics technology is a minimum requirement
Minimum 2 years' experience in medical equipment service; candidates with surgical laser experience is a plus
Flexible schedule with the ability to travel up to 50%
Valid driver's license and acceptable driving record
Must be able to manipulate 50+ pounds of medical equipment
Must have good eye/hand coordination for complicated repair tasks
Must have basic knowledge of electronics and laser physics
Outstanding decision-making and problem-solving skills
Customer service focused
Proficient in Microsoft Office
Benefits
Paid Time Off: Company-paid holidays, a floating holiday, and generous paid time off.
Health & Wellness Support: Medical, dental, vision, short- and long-term disability, life insurance, critical illness insurance, accidental injury insurance, and a Health and Wellness Program.
Future Planning: 401(k) with company match, annual profit-sharing opportunities, and free financial advising resources.
Extras That Matter: Free Teladoc account, employee assistance programs, and uniforms for field team members. Employee referral bonuses, tenure milestone awards, holiday bonuses, and performance-based recognition and reward opportunities.
Company
ForTec Medical
ForTec has been committed to the goal of delivering best-in-class technology and service solutions that help our physician and hospital customers reduce costs, increase operating efficiencies, and improve client satisfaction through optimal patient care.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase