Groff NetWorks · 17 hours ago
Level II Support Technician/Technical Account Manager
Troy, NY
Full-time
Onsite
Entry, Mid Level
$75K/yr - $90K/yr
2+ years expGroff NetWorks is a leading IT service provider dedicated to delivering comprehensive and secure technology solutions. They are seeking a Level II Support Technician/Technical Account Manager to provide IT reassurance by resolving client issues, managing day-to-day IT needs, and advocating for proactive measures to ensure client success.
Information TechnologyIT InfrastructureSecuritySoftware
Responsibilities
Manage clients' infrastructure, environment, and applications
Lead clients' technology review and improvement processes pre-emptively
Own Documentation, Runbooks & Configuration Items, updating and pruning regularly for efficient support and continuous improvement
Exercise significant independence and discretion to ensure effective and efficient operation of daily IT practices, processes, and technologies
Resolve escalated Service Desk tickets
Identify continuous improvement trends in tickets and proposing solution
Review and update documentation
Qualification
Required
Bachelor's degree in a computer science discipline or an equivalent combination of education, certification, and work experience
2-3 years of IT Service Desk or similar experience progressively responsible project management or leadership experience in an IT environment, or an equivalent combination of education, certification, and work experience
Flexibility in time commitment and role / project assignment
Commitment to contributing to a mission-driven organization
Experience proving IT reassurance in a fast-paced environment
Preferred
Office365/SharePoint account management and troubleshooting
Active Directory Management and familiarity with User Groups and Group Policy
Office Business Application experience
Familiarity with Backup Disaster Recovery and file restoration
Benefits
Competitive salary
Professional development and ongoing training opportunities
Supportive, inclusive, and collaborative culture
Opportunities for advancement within a growing organization
Company
Groff NetWorks
Groff NetWorks specializes in cloud and security solutions.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase