TTEC Digital · 12 hours ago
Conversational AI Designer
United States
Full-time
Remote
Mid, Senior Level
$125K/yr - $145K/yr
5+ years expTTEC Digital is a company that focuses on enhancing customer experiences by empowering employees. They are seeking a Conversational AI Designer who will be responsible for designing and developing AI solutions that create effective and elegant customer interactions across voice and digital channels.
AnalyticsArtificial Intelligence (AI)Information Technology
Responsibilities
Design and develop conversational AI solutions using Google CCAI
Interface with clients to develop user journeys/experiences, and influence decision-making as it relates to defining impactful experiences via AI
Create sample dialogs, conversational flow diagrams, and prototypes to effectively communicate voice and digital interactions and design ideas leveraging AI
Create and promote conversation design best practice standards, reusable design patterns, and processes
Guide intent identification and the associated phrases, entities, contexts, and business rules that define distinct conversational experiences
Apply concepts and practices related to NLP/NLU, sentiment analysis, Intent classification, dialog flows, text-to-speech, and speech-to-text to the conversational design process
Understand how data from API calls, databases, and other underlying technologies fit into experience design and collaborate with developers on solutions
Participate in playback sessions, QA reviews, and go-live support
Analyze data to identify trends and optimize conversational performance
Support ongoing monitoring and iterative improvements of deployed AI products
Leverage data sets to integrate information and identify trends that result in actionable insights for improvement to CCAI solutions and customer experience
Qualification
Required
5+ years of experience in conversational design, ideally in fast-paced environments
Hands-on experience with one or more of Google Dialogflow, Amazon Lex, Tensorflow, IBM Watson, AWS AI APIs, or Microsoft Bot Framework
Familiarity with Gen AI design (prompt engineering, chaining, etc)
Strong grasp of NLP fundamentals and machine learning concepts
Excellent communication, time management, and leadership skills; flexible and adaptable team player; and resourceful in delivering high-quality work
Ability to work independently with minimal guidance
Demonstrated ability to multitask and work effectively on several projects simultaneously in a fast-paced environment
Strong interpersonal skills, with the ability to listen and build rapport with various clients and teams
Bachelor's Degree in HCI, technology, design program, or direct and applicable work experience
Preferred
Master's degree or PhD in computer science, computational linguistics, human-computer interaction, user interface design, or other related technical or quantitative field from an accredited college or university
Experience managing and implementing conversational AI solutions and/or chatbots in a professional services environment
Experience in design thinking workshops, extracting human-centered insights from key stakeholders, SMEs, and users, facilitating ideation, and aligning vision
Benefits
Medical, dental, vision
Tax-advantaged health care accounts
Financial and income protection benefits
Paid time off (PTO) and wellness time off.
Company
TTEC Digital
TTEC Digital is an IT consulting firm that provides CX strategy, data and analytics, and AI solutions.
1001-5000 employees
H1B Sponsorship
TTEC Digital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (18)
2023 (17)
2022 (26)
2021 (12)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Dave Seybold
Chief Executive Officer
Recent News
2026-01-22
2025-11-14
Company data provided by crunchbase