CrossCountry Mortgage, LLC · 1 day ago
Loan Support Administrator
United States
Full-time
Remote
Entry Level
$18/hr - $20/hr
2+ years expCrossCountry Mortgage, LLC is the nation's leading distributed retail mortgage lender with a strong culture of employee engagement and support. The Loan Support Administrator will serve as the first point of contact for employees seeking assistance with loan level lending solutions, providing guidance and support through various communication channels.
LendingFinanceFinancial ServicesMortgage
Responsibilities
Answer inbound phone calls coming into the Loan Support team and log the cases in the internal ticketing system accordingly
Provide daily loan level support for all company employees via an internal ticketing system, by answering inbound phone calls, email, and in-person questions for company systems and software
Provide guidance and troubleshooting assistance to Loan Officers, Loan Processors, Underwriters, and others on the usage of loan origination systems and services
Assist Loan Officers and Loan Processors in finding answers regarding loan eligibility and lending guidelines
Perform loan level administrative tasks within the loan origination system
Track tasks, activities, and time spent within the ticketing system
Collaborate among team members and work effectively in a team
Qualification
Required
Associate's degree or equivalent combination of education/experience, preferred
Minimum 2 years' experience providing direct support and/or customer service to internal employees or customers
1-2 years' experience working in a production role (Loan Processor, Loan Officer, Loan Officer Assistant, Closer, Funder, Disclosure Desk, or Underwriter) in the mortgage industry
Knowledge of mortgage loan origination activities, loan programs, and regulatory requirements
Excellent customer service and communication skills
Proficient in Microsoft Word, Excel, Outlook
Preferred
Experience using Encompass360 Banker's Edition in a production role, preferred
Experience utilizing a ticketing system to handle support questions, preferred
Benefits
Medical
Dental
Vision
401K
Short-term disability
Employee assistance program
Wellness program
Company
CrossCountry Mortgage, LLC
Back in 2003, our founder and CEO, Ron Leonhardt, started CrossCountry Mortgage with one goal: become a nationwide mortgage lender that helps people with clear and fast home loans.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$1.9BKey Investors
Ares Management
2025-11-18Debt Financing· $600M
2025-09-24Debt Financing· $900M
2021-11-23Debt Financing· $400M
Leadership Team
Ron Leonhardt
Founder and CEO
Tom Kraft
Senior Vice President Operations - West
Recent News
2026-01-24
Company data provided by crunchbase