Presidio · 11 hours ago
Senior Project Manager, Contact Center
United States
Full-time
Remote
Senior Level
7+ years expPresidio is a leading company in technology solutions, focusing on innovation and digital transformation. They are seeking a Senior Project Manager to oversee the delivery of complex Contact Center and Unified Communications solutions, ensuring successful project execution and customer satisfaction.
Cloud InfrastructureInformation ServicesInformation Technology
Responsibilities
Provide end-to-end ownership of all project phases including requirements validation, detailed planning, solution design coordination, build, testing, deployment, stabilization, and formal project closeout
Develop, maintain, and actively manage integrated project plans, including work breakdown structures, critical path analysis, milestones, dependencies, and deliverables
Enforce project governance standards to ensure projects are delivered on time, within approved budget, and in alignment with contractual commitments
Own project financial performance, including revenue recognition alignment, cost tracking, billable utilization, and gross margin targets
Monitor and control project labor, materials, and third-party costs; provide accurate forecasting, variance analysis, and financial reporting
Partner with accounting and operations teams to ensure accurate project billing, cost allocation, and compliance with internal financial controls
Lead cross-functional project teams consisting of Presidio engineering resources, solution architects, third-party vendors, and subcontractors
Perform proactive resource planning in coordination with delivery leadership to ensure appropriate staffing, skills alignment, and capacity availability
Act as the primary point of contact for customers, executive sponsors, internal leadership, and vendor partners throughout the project lifecycle
Identify, document, and manage project risks, issues, and mitigation strategies; escalate appropriately with clear impact analysis and recommended actions
Lead formal change management processes, including scope change assessment, pricing impacts, schedule adjustments, and customer approvals
Ensure all deliverables meet Presidio quality standards, contractual requirements, and customer expectations prior to acceptance
Drive clear, consistent, and professional communication through status reports, steering meetings, and executive briefings
Proactively address client concerns, manage expectations, and resolve delivery challenges to maintain trust and long-term customer relationships
Represent Presidio as a trusted advisor, reinforcing a consultative delivery approach that supports repeat business and account growth
Maintain Working Knowledge And Experience With Enterprise Contact Center And Collaboration Platforms To Effectively Manage Solution Delivery, Risks, And Dependencies
Qualification
Required
Bachelor's degree or equivalent professional or military experience
7+ years of hands-on experience as a Senior Project Manager delivering complex, customer-facing technology implementation projects within a VAR, systems integrator, or professional services environment
Demonstrated experience managing Contact Center and Unified Communications solutions, including cloud, hybrid, and on-prem deployments
Proven ability to manage project financials, including margin, utilization, cost controls, and revenue alignment
Strong command of formal project management methodologies, documentation, and governance practices
Advanced proficiency with Microsoft Project for scheduling, dependency management, and critical path analysis
Preferred
PMP, Agile, or equivalent project management certification preferred
Company
Presidio
Presidio provides managed services and network solutions technologies.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-04-02Acquired
2017-03-09IPO
2011-04-04Private Equity
Leadership Team
Manny Korakis
Chief Financial Officer
Punish Malhotra
Senior Vice President, P&L MS
Recent News
GlobeNewswire
2026-01-22
Company data provided by crunchbase