Fike Corporation · 1 day ago
Field Support Technician Trainee - Detection & Controls
Blue Springs, MO
Full-time
Onsite
New Grad, Entry Level
$25/hr - $29/hrFike Corporation is a rapidly growing international manufacturer of pressure relief, explosion protection, fire suppression and detection equipment. They are seeking a Field Support Technician Trainee to provide technical support for the installation and maintenance of Fike Video Analytics equipment, involving hands-on tasks and on-site service. The role requires initiative and independent judgment while traveling extensively for project support.
ManufacturingPublic Safety
Responsibilities
Provides prompt, courteous technical support, achieving customer satisfaction through helpfulness and creativity
Responsible for system installation oversight, integration consultation, and programming, as well as onsite or remote system setup, testing, and training
Must understand applications and respond appropriately to make recommendations to customers relative to effective use of Fike equipment. Fike will provide factory training and mentoring on the systems
Expected to multitask with many projects relating to Fike supplied equipment
Participates in start-up setup, testing and training, or job site problem analysis and serves as consultant in difficult or unusual situations
Pulls together all facts and documentation for site issues and communicates to appropriate personnel
Travels to various facilities as required validating readiness and the installation of Fike systems
Performs emergency and routine service and troubleshoots problem sites. Services include, but are not limited to, product installation supervision, network setup, IP camera configuration, and site system monitoring
Ensures performance to the scope of work and site design documentation
Complies with Fike expense policy and provides weekly reports for customer billing and expense reimbursement
Participates in emergency/after-hours product support coverage to meet customer schedules
Assists the repair department with analysis and diagnosis of returned products
Assists supervisor in defining goals, accessing problems, and offering solutions
Applies knowledge of Fike systems and applications to assist in problem solving to both internal and external customers. Documents issues and findings and communicates effectively to required groups
Ensures resources comply with all customer safety requirements
Provides customer service in accordance with company policies, procedures and ISO-9001 requirements
Escorts Fike customers on tours of Fike facilities when required
Maintains the confidentiality of all information processed
Qualification
Required
Associates degree in electrical engineering technology or an equivalent combination of education and experience
Demonstrated technical knowledge and experience in computer, video management systems, network video recorder and/or IP camera networking
Solid verbal and written communication skills needed to accurately describe problems and communicate with customers
Valid driver's license
Must be able lift a minimum 50 lbs., climb ladders, and work in difficult situations such as off of man lifts, scaffolding, tight spaces and ever changing environments
Must be able to travel and obtain a Passport
Proficiency of Windows, Word and Excel
Knowledge of NFPA standards and other related code requirements
Preferred
Bachelor's degree in engineering or an equivalent combination of education and experience
Advanced understanding of NFPA standards and other related code requirements
Experience and/or education in networked camera systems, video management systems and managing IP networks
Bi or multi-lingual
Benefits
Three Weeks Paid Time Off (PTO) pro-rated the first year & Paid Holidays
Medical Plans with FSA & HSA, Vision & Dental Plan
Paid Life and Long-term Disability Insurance
401(k) and Roth 401(k) Plan with Company Match Fully Vested on Day One!
Profit Sharing Bonus Program
Education Reimbursement
Employee Assistance Program
On-Site Fitness Center & Award Winning Wellness Program
Reimbursement for Safety Shoes & Glasses
Service awards & Recognition Program
Company Picnic, Quarterly Events and Holiday Lunch
Free Coffee/Tea, Lunch Utensils, Lunch Room Mini-mart, Free Parking
Company
Fike Corporation
Fike is the experienced, trusted global expert in rupture disc technologies, explosion protection, fire alarm systems and fire suppression solutions.
Founded in 1945
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Brad Batz
President & CEO
Richard Winston
Chief Legal Officer, Executive Vice President & Corporate Secretary
Recent News
2025-04-04
Company data provided by crunchbase