Accenture Federal Services · 16 hours ago
Field Service Representative
Honolulu, HI
Full-time
Onsite
New Grad, Entry Level
$91K/yr - $110K/yrAccenture Federal Services is dedicated to supporting the US federal government in enhancing national security and public safety. They are seeking a Field Service Representative to provide IT support, including hardware and software assistance, to federal clients, ensuring effective operations across various locations.
ConsultingFinanceInformation TechnologyManagement ConsultingOnline PortalsProfessional Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Address and follow up on requests received in help desk queue
Investigate incidents, identify and implement solutions
Provide support for hardware/software issues over the phone and in person
Support end users with SOCET GXP Geospatial Intelligence Software
Support end users with ArcGIS Enterprise Platform, GeoServer Suite, and other GIS tools
Deploy, configure, and troubleshoot user workstations
Support passive and active network infrastructure
Deploy, configure, and troubleshoot standard and proprietary supported applications (MS Office, Web Browsers, Antivirus and others)
Provide on-site application training, software distribution, patch management, and firmware updates to GEOINT analysts in the field
Log all requests into Ticketing System
Document and escalate call tickets to related IT groups for further support
Follow up on resolved requests to ensure customer satisfaction
Qualification
Required
Knowledge/experience with GEOINT toolsets including, but not limited to: SOCET GXP, GXP explorer, ArcGIS Enterprise Platform, GeoServer Suite, ENVI, QT Modeler, Jira, Sketchup Pro
Excellent problem-solving skills and the ability to work in a fast-paced, evolving environment
Knowledge of intelligence oversight and security guidelines
Experience with workstation imaging processes/software
Strong knowledge of deployment, configuration and troubleshooting of workstation hardware
An active TS/SCI federal security clearance is required
Preferred
Knowledge of the intelligence cycle and the analytical process that acts on collection to produce information for intelligence databases and products
IAW DOD 8570.01-M, DFARS 252.239.7001, and AR 25-2, Contractor employees supporting IA/IT functions must be baseline certified to at least IAT Level 2
Excellent communication skills to effectively interface with senior military officials, managers, and colleagues
Excellent analytical skills
Ability to work independently and as part of a team
Benefits
Accenture Federal Services offers a wide variety of benefits.
Company
Accenture Federal Services
Accenture Federal Services is a leading US federal services company and subsidiary of Accenture.
Founded in 1989
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ron Ash
CEO and Chairman of the Board
Bharat Patel
Managing Director, AI Missions
Recent News
Washington Technology
2026-02-04
2026-01-01
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