Eastern Bank · 23 hours ago
Teller Manager I - Part Time 24 Hours (Vinnin Square)
Swampscott, MA
Part-time
Onsite
Entry, Mid Level
$18.95/hr - $26.34/hr
1+ years expEastern Bank is dedicated to supporting its employees and fostering growth within a diverse and inclusive environment. The Teller Manager I role involves managing daily operations of the teller line, performing routine teller duties, and coaching staff while ensuring compliance with banking policies and procedures.
BankingFinanceFinancial Services
Responsibilities
Manages the daily operations of a mid-to-large sized banking office teller line to include individual performance assessments for a staff of tellers
Identifies potential financial needs for customers and prospects and based on that identification, personally makes referrals to the platform and coaches' tellers on the referral process so that they also participate
Management responsibilities include setting and communicating performance standards, establishing strategies and employing tactics to achieve success, and coaching teller staff
May also participate in the recruitment and interview processes for new tellers
Acts in a management capacity with regards to reviewing and approving certain transactions above the limits and authority levels of teller staff
Maintains direct control of cash within prescribed limits and charged with mastering use of the cash forecasting system in an effort to maximize availability while minimizing risk
Following established policies and procedures, also personally performs routine teller duties as outlined
Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts
Cash checks for customers and non-customers
Process and properly record the sale of monetary instruments (i.e. official bank checks)
Process foreign currency purchases and sales
Redeem savings bonds
Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments
Process various types of loan payments
Assist with providing customers with access to safe deposit area
Actively engages in the sales process by identifying potential financial needs for customers and non-customers alike and makes appropriate referrals of such leads to the platform staff for follow-up
Also manages the tellers’ participation in the referral process through monitoring and coaching
Balancing policy and procedure with appropriate judgement, makes decisions that are mutually beneficial to the bank and the customer
If written policy is unclear or there is any uncertainty, the teller manager should seek guidance from his/her assistant branch manager, branch manager, regional manager, or if necessary, Retail Administration
Qualification
Required
Enthusiastic individuals with strong interpersonal skills and a desire to be in the ‘customer service' business are key requirements for this role
Basic business acumen and professionalism is a must
The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations
Ability to build relationships and strong alliances across the organization is crucial
Ability to quickly learn and fully understand the regulatory and policy requirements related to teller and branch operations to ensure compliance
Incumbent must be outgoing, have excellent customer service skills and the ability to work in a fast-paced environment
Individual should be a self-starter and be technically literate
High school diploma or equivalent
1-2 years of banking or related job experience required
1 year supervisory experience required
Benefits
Medical
Dental
Vision
Life and disability insurance
Retirement
Vacation
Tuition reimbursement
Company
Eastern Bank
Eastern Bank is the largest independent, mutually owned bank in New England and the largest community bank in Massachusetts.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-09-19Acquired
Leadership Team
David Rosato
Chief Financial Officer
Quincy Miller
President/COO/Vice Chair
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