American Airlines · 7 hours ago
Sr Crew Manager, Inflight
Miami Beach, FL
Full-time
Onsite
Mid, Senior Level
4+ years expAmerican Airlines is a leading airline company that offers an opportunity to explore the world while growing your career. The Sr Crew Manager, Inflight will lead and support flight attendants to ensure a safe and exceptional customer experience, while managing operations and resources effectively.
AerospaceAutomotiveTransportationTravel
Responsibilities
Ensure a safe, high performing operation by leading, engaging, and having high visibility with front-line team members
Support flight attendants by creating a safe, reliable operation while delivering an exceptional customer experience
Manage, engage, and recognize flight attendants in the operation and communicate company and departmental initiatives, metrics, and goals
Act as a local subject matter expert in departmental policies, procedures, regulations, and knowledge of the APFA collective bargaining agreement
Serve as escalation point-of-contact for flight attendants in base for support, to address concerns, and resolve issues
Effectively allocate resources and provide appropriate support to enable teams to deliver on operational goals in a safe manner
Promote effective communication among departments to engage our team to work together to achieve common goals in the operation
Participate in working groups and planning activities to solve problems and support goals and initiatives
Represent Inflight at various station meetings
Onboard, mentor, and support new Inflight Ops team members to set them up for success
Act as Project Manager for new hire program and/or other ad hoc projects as assigned
Support and back up base leader as needed including participating in leader on call rotations
Coordinate terminal assignments for Inflight team members to dynamically support key flights at gates
Qualification
Required
Bachelor's degree in related field or equivalent experience/training
4+ years of relevant experience
Experience in customer service industry
Prior leadership experience leading a team
Must be able to work shift work, including weekends and holidays
Must be able to work on-site at assigned base/location
Excellent interpersonal, planning, and organizational skills
Knowledge of working with a contract labor group
Ability to qualify as a Flight Attendant
Ability to solve complex staffing issues with minimal oversight
Ability to analyze and make decisions based on data and work in an increasingly digital environment while leading people
Strong communicator with all levels of the operation
Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Pass U.S. Department of Transportation (DOT) mandated drug testing requirements, including verification with previous employers regarding DOT drug and alcohol violations and/or refusal to test
Preferred
Current Inflight, Customer Care, or other operational experience in a leadership role
Prior mentorship and policy administration experience
Flight Attendant experience
Benefits
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Company
American Airlines
American Airlines is an airline company that operates a diverse fleet of aircraft, including narrow-body and wide-body jets. It is a sub-organization of American Airlines.
10001+ employees
H1B Sponsorship
American Airlines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (359)
2024 (270)
2023 (253)
2022 (260)
2021 (342)
2020 (263)
Funding
Current Stage
Public CompanyTotal Funding
$1B2023-11-17Post Ipo Debt· $250M
2023-02-08Post Ipo Debt· $750M
2015-01-01Post Ipo Equity
Leadership Team
Doug Parker
Chairman and former CEO at American Airlines
David Seymour
Chief Operating Officer
Recent News
Company data provided by crunchbase