Dole Fresh Fruit Company · 8 hours ago
Information Technology Support Specialist
Charlotte Metro
Full-time
Onsite
New Grad, Entry Level
0+ years expDole Fresh Fruit Company is seeking an IT Support Specialist to provide technical support and assistance related to local and remote systems and infrastructure. The role involves monitoring ticket queues, troubleshooting business applications, and ensuring ongoing business operations.
Food & Beverages
Hiring Manager
Alonza Lewis III, MBA
Responsibilities
Daily monitoring the team’s queue of tickets and assign them to team members
Monitor tickets created by users from DFFNA ensuring completion of those but, also important, within SLA established
Participate in the selection, implementation, support, and maintenance of Dole information systems technologies
Analyze business processes to identify inefficiencies and recommend improvements
Repair, replace, and troubleshoot LAN network equipment, PCs, and mobile solutions for the DFF and DFC business units
Ensure desktop and portable systems are installed according to established guidelines and meet internal customers satisfaction
Monitor and mitigate IT risks by maintaining LAN equipment and mobile systems and coordinating with Dole IT Security to enhance security protocols
Analyze and communicate security events that elevate risk thresholds, collaborating with responsible parties to resolve issues
Ensure system modifications and settings align with departmental and company standards by proactively monitoring tools and configurations
Participate in system development to ensure compliance with security baseline requirements
Assist, as needed, in evaluating and selecting hardware, software, and vendors to provide optimal IT services to internal customers
Ability to troubleshoot PC hardware, operating systems, mobile devices and, associated peripheral and software components
Qualification
Required
Bachelor's degree in Information Technology or equivalent experience is required
0-2 years of experience
Previous experience in supporting endpoint, network, IT Security and system administration
In depth knowledge of operating systems (e.g., Microsoft, Apple, etc.), network elements and protocols, encryption tools, client-server and web architecture, firewalls, network access control, minimum or least privilege security, antivirus/malware and intrusion detection/prevention system
Knowledge with MS Office Suite and other user software packages
In depth knowledge of Active Directory and IT Security and Control solutions
Availability to work long hours, including nights and weekends, especially during busy time periods (e.g., project implementation, IT Security incident investigation, etc.)
Availability to be on-call and respond quickly to urgent IT issues
Travel up to 30% annually including the requirement for overnight stays
Preferred
Bilingual (English/Spanish) preferred
CompTIA A+, CompTIA Network +, Microsoft MCDST, Microsoft MCP, Microsoft MCSA, Microsoft MCSE, Microsoft MOS, Cisco Certified Network Associate (CCNA), or Cisco Certified Network Professional (CCNP) certification strongly preferred
CompTIA Security +, CompTIA Advanced Security Practitioner (CASP), Certified Ethical Hacker (CEH), Systems Security Certified Practitioner (SSCP) IT Security certification preferred
Company
Dole Fresh Fruit Company
Dole Fresh Fruit is a division of Dole plc and a market leading producer and distributor of multiple varieties of bananas, pineapples and other tropical fruits.
10001+ employees
H1B Sponsorship
Dole Fresh Fruit Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (1)
2022 (4)
2021 (1)
2020 (5)
Funding
Current Stage
Late StageCompany data provided by crunchbase