Client Resources, Inc. · 13 hours ago
Amazon Connect Developer
United States
Full-time
Remote
Senior LevelClient Resources, Inc. is seeking an Amazon Connect Developer to design, build, and maintain call routing and APIs for omnichannel experiences. The role involves developing AWS serverless applications and modern front-end experiences while ensuring quality and reliability in technical deliverables.
Information TechnologyMobileMobile AppsSoftware
Responsibilities
Design and enhance Amazon Connect flows and develop secure, integrated REST APIs for omnichannel experiences
Develop Node.js/TypeScript services using tools like but not limited to AWS Lambda, CDK, S3, and DynamoDB to power scalable solutions
Develop Vue.js/Nuxt.js components and user interfaces that integrate cleanly with serverless APIs
Strong problem-solving skills and ability to analyze complex systems
Strong verbal and written communication skills to collaborate with cross-functional teams, share ideas, and document processes
Capable of writing clear and comprehensive technical documentation
Willingness to adapt to changing project requirements and priorities, and ability to work effectively in a fast-paced environment while maintaining focus on delivering quality work
Proven ability to quickly learn new technologies, frameworks, and tools, and apply them effectively in projects
Capability to work independently, especially when requirements are vague, demonstrating initiative and resourcefulness
Demonstrates a commitment to teamwork and fosters a collaborative work environment amongst engineers, infrastructure teams, and stakeholders; Comfortable with pair programming, peer reviews, and working in cross-functional teams
Familiarity with contact center analytics, workforce management, or quality monitoring
Set direction, guide execution, and ensure the team delivers high-quality call flow solutions and platform capabilities
Implement automated unit/integration tests, CI/CD pipelines, and best practices for security, observability, and operational excellence
Motivated to research and adopt new technologies through diligent investigation
Experienced in Agile environments, including using tools like JIRA and Confluence
Experience with CloudWatch/X-Ray, Step Functions, EventBridge, KMS, and least-privilege IAM
Exposure to IaC patterns and platform engineering practices
Coach engineers, review designs/code, and partner across teams to turn requirements into impactful outcomes
Qualification
Required
Design, build and maintain call routing & APIs: Design and enhance Amazon Connect flows and develop secure, integrated REST APIs for omnichannel experiences
Build AWS serverless apps: Develop Node.js/TypeScript services using tools like but not limited to AWS Lambda, CDK, S3, and DynamoDB to power scalable solutions
Build modern front-end experiences: Develop Vue.js/Nuxt.js components and user interfaces that integrate cleanly with serverless APIs
Analytical Thinking: Strong problem-solving skills and ability to analyze complex systems
Effective Communication: Strong verbal and written communication skills to collaborate with cross-functional teams, share ideas, and document processes
Documentation: Capable of writing clear and comprehensive technical documentation
Adaptability and Flexibility: Willingness to adapt to changing project requirements and priorities, and ability to work effectively in a fast-paced environment while maintaining focus on delivering quality work
Learning Agility: Proven ability to quickly learn new technologies, frameworks, and tools, and apply them effectively in projects
Autonomous Working Style: Capability to work independently, especially when requirements are vague, demonstrating initiative and resourcefulness
Collaboration: Demonstrates a commitment to teamwork and fosters a collaborative work environment amongst engineers, infrastructure teams, and stakeholders; Comfortable with pair programming, peer reviews, and working in cross-functional teams
Familiarity with contact center analytics, workforce management, or quality monitoring
Lead technical delivery: Set direction, guide execution, and ensure the team delivers high-quality call flow solutions and platform capabilities
Embed quality & reliability: Implement automated unit/integration tests, CI/CD pipelines, and best practices for security, observability, and operational excellence
Technology Exploration: Motivated to research and adopt new technologies through diligent investigation
Agile Methodologies: Experienced in Agile environments, including using tools like JIRA and Confluence
Experience with CloudWatch/X-Ray, Step Functions, EventBridge, KMS, and least-privilege IAM
Exposure to IaC patterns and platform engineering practices
Mentor & collaborate: Coach engineers, review designs/code, and partner across teams to turn requirements into impactful outcomes
Experience in AWS serverless application development using Node/Typescript
Experience/Knowledge with Call routing and delivery capabilities (Amazon Connect)
Experience with AWS Cloud development Kit (CDK), Lambda, S3, DynamoDB
Experience building automated unit and integration tests
API development and integration experience
Provide technical direction and ensure team successfully delivers solutions
Company
Client Resources, Inc.
CRi is the technology partner business leaders turn to when they want IT Talent and Solutions — from the conventional to the cutting edge.
Founded in 1999
51-200 employees
H1B Sponsorship
Client Resources, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (3)
Funding
Current Stage
Growth StageLeadership Team
Susan Thaden
CEO
Company data provided by crunchbase