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PaperCut Software · 20 hours ago

Technical Support Engineer

Portland, OR

Full-time

Hybrid

New Grad, Entry Level

$70K/yr - $80K/yr

PaperCut Software is a global technology business focused on exceptional technical support. They are seeking a Technical Support Engineer to provide customer-first solutions, resolve technical issues, and assist channel partners with PaperCut products.

Document ManagementPrintingSoftware

Comp. & Benefits

Hiring Manager

Stuart Morgan

Responsibilities

You will tackle technical issues by thinking customer-first, problem-solving, and providing solutions

You will interact and communicate via phone, email, web chat, and forum support

You work as a part of the global support flow, working with our teams in Australia and the UK

You'll assist channel partners with the PaperCut products, scripting, and print domain questions

You will consolidate customer feedback on features and attend product planning meetings to represent customers

You will share knowledge with colleagues through the creation of knowledge base articles and training sessions

Qualification

Systems AdministrationNetworking knowledgeNetwork troubleshooting toolsCloud platformsCertifications Network+Certifications CompTIA A+Customer satisfactionProblem-solvingCommunication skills

Required

You have a background in Systems Administration or have worked in a Support Engineering role handling complex software tickets

You love resolving technical issues for customers and ensuring customer satisfaction

Have strong networking knowledge - comfortable troubleshooting issues involving DNS, firewalls, proxies, TLS/certificates, and general connectivity in complex customer environments

You can use various network troubleshooting tools (traceroute, ping, nslookup, etc) to identify latency, routing, firewall, or DNS problems

You have exposure to cloud platforms and have ideally helped administer SaaS based applications like Microsoft Entra, Okta, and Google Workspace

Preferred

You ideally have a degree in IT or a related field, or certifications such as Network+ and CompTIA A+

Company

PaperCut Software

PaperCut provides simple and affordable print management software for Windows, Mac, Linux, and Novell.

Founded in 1998

Melbourne, Victoria, AUS

201-500 employees

https://www.papercut.com/

Funding

Current Stage

Growth Stage

Leadership Team

Dave Allred

Strategic Partner Manager

Liz Morris

Sr. People Experience Partner

Recent News

Startup Daily

A software engineer fired after refusing to return to the office 3 days a week lost his unfair dismissal claim

2026-01-23

SC Media

Updated CISA bugs list includes Cisco ISE, PaperCut NG/MF vulnerabilities

2025-07-29

Portland Business Journal

Office market could improve in 2025 with tenant commitments

2024-12-17

Company data provided by crunchbase