Texas State Technical College · 14 hours ago
Help Desk Analyst (Texas Based)
Marshall, TX
Full-time
Onsite
Entry Level
$17.56/hr - $18.87/hr
1+ years expTexas State Technical College is seeking a Help Desk Analyst to join their team. The Help Desk Analyst will be the primary contact for Help Desk inquiries, managing tickets from creation to resolution while ensuring excellent service and support for end-users.
EducationInformation Technology
Responsibilities
Respond promptly to telephone calls and emails send to the Help Desk
Open and/or close work orders (via Help Desk Software) on each call received
Guide end-users through troubleshooting procedures to restore services
Escalate problems and requests as necessary to ensure a positive resolution
Diagnose and troubleshoot problems with PCs, software, communications devices, servers and network connections as required
Coordinate with supporting teams to ensure proper hand-off, escalation, and closure of Helpdesk tickets
Conduct installation, upgrade and overall maintenance of PC desktop systems, software and peripherals
Demonstrate an increasing level of proficiency in hardware, software, networking and other technologies supported by TSTC
Qualification
Required
Associates Degree in Technical field
1-2 years desktop and network troubleshooting experience across multiple vendor platforms, various printers, PDA's and IP Phones
1-2 years experience installing and troubleshooting Microsoft Windows XP/Vista/7 and Office 2003/7/10, Anti-Virus software and Malware
1-2 years experience in administering Microsoft Server 2003/2008 and Active Directory
Ability to work effectively without constant supervision and as a team player
Ability to define problems, collect data, establish facts and draw valid conclusions quickly
Ability to communicate effectively with co-workers and clients verbally and through written communication
Excellent time management skills
Ability to multi-task many requests in an organized and timely manner
Must be able to balance and prioritize requests from multiple people
Preferred
CompTIA, A+, Network+, or ITIL Foundations a plus
May need to work evening or weekend hours for server maintenance or break/fix repairs
Company
Texas State Technical College
Texas State Technical College is a two-year technical state college with 10 campuses throughout Texas.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$3.85MKey Investors
Texas Semiconductor Innovation FundLowe's FoundationOffice of Texas Governor
2026-01-08Grant· $3.5M
2025-07-18Grant
2022-07-07Grant· $0.35M
Leadership Team
Michael Bettersworth
Chief Marketing Officer
Recent News
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