UCLA · 9 hours ago
Senior Endpoint Support Analyst
Los Angeles, CA
Full-time
Onsite
Senior Level
$77K/yr - $87K/yrUCLA is committed to enhancing IT customer satisfaction and loyalty through its Customer Success department. The Senior Endpoint Support Analyst will provide technical support to students, faculty, and staff, focusing on resolving escalated inquiries related to endpoint devices while ensuring a high standard of customer service.
EducationHigher EducationUniversities
Responsibilities
Provide technical support and assistance to students, faculty, and staff
Engage with callers and customers whose inquiries, issues, or interruptions have been escalated beyond the first level of support
Use deep knowledge of UCLA's endpoint devices to facilitate timely and impactful resolutions
Deliver customer service excellence and positively impact UCLA's operations and culture
Enable University stakeholders to effectively access and leverage technology and technology services in service of the institution's academic mission
Advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students
Execute UCLA's vision while upholding UCLA's culture and values
Qualification
Required
Experience working in one or more of the following fields: information technology, management, customer service, higher education, or a related field
Experience with customer issue ticketing systems and/or ServiceNow
Advanced understanding of Microsoft and Apple operating systems (Windows, MacOS, iOS, etc.) as well as security tools such as antivirus and firewall applications
Knowledge of physical mobile devices as well as mobile device management and security
Strong ability to monitor device image quality, deployment, adoption, and performance across campus with the use of automated tools and reports
Ability to design, implement, and troubleshoot various workstation provisioning tools
Strong written and verbal communication skills. Able to communicate technical information and ideas to a diverse community of colleagues and stakeholders
Able to establish and advance positive working relationships and a strong rapport with team members, stakeholders, and customers
Strong organizational skills and is able to prioritize urgent and competing project needs
Strong demonstrated problem-solving skills; scopes solutions based on knowledge of available resources and timelines. Able to ask questions, gather information, evaluate options, and make decisions with integrity
Able to participate in activities to advance an inclusive environment that values equity, diversity, inclusion and belonging
Thinks creatively and proposes innovative ideas, including the incorporation of new technologies or processes. Able to work with agility in a fast-paced environment
Preferred
Experience in complex higher education environments, serving academic and administrative functions of a large public university
Bachelor's Degree in one or more of: information technology, computer science, public administration, business administration, communications or related field, or equivalent combination of experience/training
ITIL Foundations, CompTIA A+, and/or Microsoft and/or Apple desktop support certification
Benefits
Benefits that start on day one
Company
UCLA
UCLA offers a combination that’s rare, especially among public research universities.
Founded in 1919
5001-10000 employees
H1B Sponsorship
UCLA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (266)
2024 (223)
2023 (226)
2022 (182)
2021 (164)
2020 (172)
Funding
Current Stage
Late StageTotal Funding
$157.89MKey Investors
California Institute for Regenerative MedicineUS Department of EnergyDepartment of Cannabis Control
2025-01-30Grant· $29.14M
2023-08-14Grant
2023-04-25Grant· $2M
Leadership Team
James Puffer
Professor Emeritus
Jenny Lester
Clinical Trials Director
Recent News
2026-01-18
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