A10 Networks, Inc · 7 hours ago
Network Support Engineer
San Francisco Bay Area
Full-time
Hybrid
Mid Level
$105K/yr - $120K/yr
3+ years expA10 Networks, Inc is seeking a Senior Network Engineer who will directly interact with customers and other functional groups to troubleshoot and resolve product and network-related issues. The role involves capturing and documenting details in the CRM application and participating in the bug verification process before software patches are released.
Cloud ComputingHardwareSecuritySEOVirtualizationWeb Hosting
Responsibilities
Identify and troubleshoot L4–L7 traffic issues involving SSL, HTTP, and other standard application layer protocols
Analyze performance related issues related to TCP retransmissions, session drops, and common HTTP errors
Work with customer network, application, and DevOps teams to resolve integration issues and identify configuration errors
Troubleshoot ACOS issues across hybrid and multi cloud deployments like AWS, Azure, OCI, and GCP
Troubleshoot application layer security issues related to WAF, SSLi and perform traffic analysis to detect DDoS attacks
Use tools like tcpdump and wireshark to conduct packet level analysis to debug issues
Use traffic generation tools such as Ixia, Spirent or Apache JMeter for simulating network and application traffic during testing and troubleshooting scenarios
Reproduce customer issues in lab environments and verify software behavior
Contribute to KBs, FAQs, and troubleshooting playbooks by summarizing resolved issues or lessons learned
Participate in internal training sessions and actively develop skills in packet analysis and advanced troubleshooting practices
Qualification
Required
Bachelor's degree in Computer Science, Engineering, or related technical field, or equivalent practical experience
Relevant education and 3+ years of hands-on experience in network support, system administration, or a similar technical role
Foundational understanding of networking concepts such as TCP/IP, HTTP/S, DNS, and SSL/TLS
Experience using packet capture tools like Wireshark or tcpdump
Exposure to load balancing or ADC platforms
Familiarity with cloud environments such as AWS, Azure, OCI or GCP
Familiarity or foundational experience with WAF, DDoS protection, or SSLi
Preferred
Networking certifications preferred (e.g., CCNA, CCNP, JNCIE, JNCIP)
Company
A10 Networks, Inc
A10 Networks provides security and infrastructure solutions for on-premises, hybrid cloud, and edge-cloud environments.
501-1000 employees
H1B Sponsorship
A10 Networks, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (22)
2023 (34)
2022 (24)
2021 (30)
2020 (31)
Funding
Current Stage
Public CompanyTotal Funding
$371.8MKey Investors
Silicon Valley BankSummit PartnersMitsui Global Investment
2025-03-12Post Ipo Debt· $193.8M
2016-12-02Post Ipo Debt· $25M
2014-03-21IPO
Leadership Team
Dhrupad Trivedi
President & Chief Executive Officer
Terry Young
Director, 5G and Service Provider Product Marketing
Recent News
2026-02-05
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