State of South Carolina · 1 day ago
Technical Support Technician (Tier 2) - IT Customer Support Specialist III - 60027643
Lexington County, SC
Full-time
Hybrid
Mid Level
4+ years expThe South Carolina Department of Education is seeking a Tier 2 Help Desk Technician who provides intermediate-level technical support to end users. This role involves troubleshooting, resolving escalated issues, and assisting with hardware and software management while ensuring a customer-focused approach.
Government
Responsibilities
Provide in-person, telephone, and email technical support to end users for desktop applications, web applications, productivity software, web publishing tools, and custom agency software
Diagnose, resolve, and document technical issues while maintaining resolution reports, FAQs, and knowledge-base articles to support future troubleshooting
Conduct computer moves, equipment additions, and configuration changes for agency staff
Perform hardware inventory duties, including equipment receipt documentation, tagging of new assets, and periodic physical inventory validation
Assist with agency-wide technical upgrades and routine maintenance of desktop and laptop systems
Support installation, configuration, update, and maintenance of desktop systems, laptops, peripherals, and related software in accordance with agency standards
Perform hardware break/fix services and assist IT Management with diagnostics for desktop environment issues
Perform basic management, configuration, and troubleshooting of audio-visual systems and presentation technologies used in agency meeting spaces
Support operation of recording equipment, projectors, flat-panel displays, video cameras, and video-conferencing or collaboration platforms
Assist with troubleshooting and maintenance of the agency’s LAN/WAN infrastructure
Participate in departmental technology projects and support tasks assigned by IT management
Help maintain password integrity, file system security, and adherence to security guidelines within the agency computing environment
Qualification
Required
A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems
Ability to provide in-person, telephone, and email technical support to end users for desktop applications, web applications, productivity software, web publishing tools, and custom agency software
Strong troubleshooting skills
Customer-focused mindset
Ability to work independently and collaboratively within a team
Experience with hardware deployment and inventory management
Support installation, configuration, update, and maintenance of desktop systems, laptops, peripherals, and related software
Perform hardware break/fix services
Assist with troubleshooting and maintenance of the agency's LAN/WAN infrastructure
Help maintain password integrity, file system security, and adherence to security guidelines within the agency computing environment
Preferred
Bachelor's Degree in Information Technology, Computer Science, Engineering, Technology, Mathematics, or Management Information Systems and four (4) years of related experience
Associate Degree and six (6) years of experience with computer hardware and software
Experience with modern network equipment
Experience with server administration
Experience with web or programming development
Experience with audiovisual systems
Experience with desktop/email/phone support for end users
Benefits
Paid time off
Preeminent health care benefits
Professional development opportunities
A pension
A 401(k)
A hybrid work schedule with the option to work remotely
Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
15 days of annual (vacation) leave per year
15 days sick leave per year
13 paid holidays
State Retirement Plan and Deferred Compensation Programs
Company
State of South Carolina
South Carolina is a southeastern U.S. state.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
David Sella-Villa
Chief Privacy Officer
Mark Rhoden
Chief Financial Officer, Office of Regulatory Staff
Recent News
UPSTATE BUSINESS JOURNAL
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