Norwegian Cruise Line Holdings Ltd. · 10 hours ago
Director Destination Experience Optimization & Strategy
Miami, FL
Full-time
Onsite
Director/Executive
7+ years expNorwegian Cruise Line Holdings Ltd. is a leader in the cruise industry, seeking a Director of Destination Experience Optimization & Strategy. This role is responsible for driving strategic initiatives to enhance guest satisfaction and operational efficiency through innovation and data-driven insights.
TourismTransportationTravel
Responsibilities
Drive strategic initiatives that optimize global destination operations, enhance efficiency, and elevate the end-to-end guest experience
Leverage data-driven insights from guest feedback, operational performance, and market intelligence to define priorities and guide strategic decision-making
Champion innovation through AI and automation, streamlining workflows, improving predictive capabilities, and enhancing service delivery across all touchpoints
Introduce transformative technologies and operational best practices to modernize processes, strengthen scalability, and ensure world-class service standards
Lead enterprise-level initiatives and special projects, including technology implementations, process redesigns, and new business ventures such as destination development and partnership models
Act as a catalyst for organizational transformation, fostering a culture of innovation, collaboration, and continuous improvement across the Destinations organization
Collaborate cross-functionally with brand, marketing, commercial, and destination services teams to ensure strategic alignment and cohesive guest experience delivery
Serve as the primary strategic liaison with Marketing, shaping the storytelling, positioning, and visibility of the Destinations portfolio to reinforce brand differentiation
Monitor global industry trends and competitor innovations to identify emerging opportunities, guide long-term planning, and maintain a competitive advantage
Perform other job-related functions as assigned
Qualification
Required
Bachelor's Degree in Business Administration, Hospitality Management, Marketing, or related field
Minimum 7 years of experience in strategy or operations, preferably within travel, hospitality, or related service industries
Strong analytical and problem-solving skills with a focus on data-driven decisions
Innovative mindset with experience leading organizational change and transformation
Proficient in digital tools, automation, and emerging technologies that enhance guest experiences
Excellent project management and organizational abilities with attention to detail
Strong communication, collaboration, and stakeholder management skills
Customer-focused approach with a deep understanding of guest expectations
Flexible and adaptable in a fast-paced, evolving environment
Results-oriented, with a proven ability to deliver measurable improvements in performance and efficiency
Company
Norwegian Cruise Line Holdings Ltd.
Norwegian Cruise Line Holdings Ltd.
10001+ employees
H1B Sponsorship
Norwegian Cruise Line Holdings Ltd. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (3)
2023 (6)
2022 (7)
2021 (9)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$9.26BKey Investors
L CattertonApollo
2025-09-09Post Ipo Equity· $81.29M
2025-09-08Post Ipo Debt· $1.3B
2025-06-26Post Ipo Debt· $786M
Leadership Team
Harry Sommer
President and CEO
Patrik Dahlgren
Executive Vice President Vessel Operations
Recent News
The Motley Fool
2026-02-04
2026-01-22
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-20
Company data provided by crunchbase