McKonly & Asbury · 13 hours ago
Helpdesk Specialist I
Lancaster,PA,US
Full-time
Hybrid
Entry Level
2+ years expMcKonly & Asbury is building an innovative culture that values teamwork and collaboration, and they are seeking a Helpdesk Specialist I to support their existing IT team. The role involves providing first-level end-user support, maintaining software and hardware systems, and assisting with user training and onboarding.
ConsultingFinancial Services
Responsibilities
Possess technical knowledge to diagnose and correct individual user’s technology problems with minimal assistance
Responsible for first level end-user support and tracking of issues in the Helpdesk system as well as documentation of common issues and resolutions
Possess technical knowledge to perform administrative procedures related to firm wide laptops, desktops, software, and cloud services as well as oversee warranty related repair and technical support calls with minimal assistance
Install and troubleshoot various software products such as Windows operating systems, Office 365 products and related accounting applications
Assist with software and operating systems patch and version upgrade methodology
Ownership of new user creation, training, and onboarding
Ownership of end-user equipment asset tracking
Utilize cloud services to assist with software rollouts
Qualification
Required
Possess technical knowledge to diagnose and correct individual user's technology problems with minimal assistance
Responsible for first level end-user support and tracking of issues in the Helpdesk system as well as documentation of common issues and resolutions
Possess technical knowledge to perform administrative procedures related to firm wide laptops, desktops, software, and cloud services as well as oversee warranty related repair and technical support calls with minimal assistance
Install and troubleshoot various software products such as Windows operating systems, Office 365 products and related accounting applications
Assist with software and operating systems patch and version upgrade methodology
Ownership of new user creation, training, and onboarding
Ownership of end-user equipment asset tracking
Utilize cloud services to assist with software rollouts
Demonstrated ability with general technology issue diagnosis and an understanding of basic user support
An associate degree in a computer-related field or two years' proven experience necessary
Company
McKonly & Asbury
McKonly & Asbury is a certified public accounting firm in the US.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Daniel Sturm, CPA, CCIFP
Partner
Danielle Guinter
Partner & Director of ERISA Services
Company data provided by crunchbase