LHH · 1 day ago
Customer Success Manager
La Grange, IL
Full-time
Hybrid
Senior Level
$100K/yr - $120K/yr
7+ years expLHH is a leader in permanent recruitment, and they are seeking a motivated Customer Success & Strategic Accounts Manager to join their team. This role involves leading a high-performing team and managing relationships with enterprise clients to drive operational excellence and service delivery.
Human Resources
Hiring Manager
Karen Oehme
Responsibilities
Own the Strategic Customer Relationship
Serve as the primary relationship leader for a large, enterprise‑level customer, ensuring alignment, trust, and long‑term partnership success
Lead executive readouts, business reviews, and performance discussions that turn insights into action
Advocate for the customer internally while balancing organizational goals
Lead & Develop a High‑Performing Team
Direct and mentor a hands‑on team supporting service delivery, planning, and customer operations
Build a culture of collaboration, accountability, and continuous improvement
Provide real‑time coaching and workflow oversight in a dynamic environment
Drive Operational & Service Excellence
Ensure flawless execution across service, operations, and internal teams
Partner with cross‑functional leaders to optimize processes, improve forecasting accuracy, and implement scalable routines
Identify risks and opportunities early—leveraging your team, data, and cross‑department partnerships
Make Data‑Driven Decisions
Analyze operational data, customer trends, and performance metrics to uncover root causes and improvement paths
Translate data into clear, actionable strategies for both internal stakeholders and customer leadership
Utilize BI tools to support storytelling and strategic planning
Qualification
Required
Bachelor's Degree in Business, Supply Chain, Hospitality, or a related field
7+ years of enterprise customer success, account management, or operations experience within a service‑driven environment
3+ years of experience leading teams with a hands‑on, present leadership style
Experience in service‑based industries such as hospitality, foodservice operations, aviation services, marketplace platforms, or similar environments
Strong data fluency with the ability to interpret, analyze, and present operational and customer metrics
Demonstrated success managing major accounts, acting as the primary point of contact, and driving executive‑level alignment
Ability to manage multiple complex programs simultaneously in a fast‑paced environment
Background in process improvement, workflow optimization, or Lean/Six Sigma methodologies
Benefits
2 weeks of vacation
Paid sick leave where applicable by state law
Medical Insurance
Dental Insurance
Vision Insurance
401K
Life Insurance
Company
LHH
At LHH, we believe work should be meaningful, fulfilling, and connected.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dave Hilbig
President & CEO, OCM-LHH Utah, Wyoming
Ted Diven, MBA
CEO - OCM / Lee Hecht Harrison (ID, MT, NV)
Recent News
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2025-05-17
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