Morgan Properties · 10 hours ago
Senior IT Analyst - Support
Conshohocken, PA
Full-time
Onsite
Mid, Senior Level
$62K/yr - $65K/yr
3+ years expMorgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania. They are seeking a Senior IT Analyst – Support to serve as the primary point of contact for end-user technical assistance, ensuring prompt resolution of IT issues and enhancing the end-user experience.
Property ManagementReal EstateResidential
Responsibilities
Serve as the first point of contact for end users requiring assistance with software, hardware, or networking issues
Diagnose, troubleshoot, and document incidents and service requests within the ticketing system
Support and maintain standard software, operating systems, and company intranet applications
Follow established IT procedures, adhering to SLAs and departmental standards for service quality
Professionally communicate with employees at all levels, including managers and executives, to ensure timely and effective issue resolution
Partner with IT personnel across departments to address complex technical challenges
Participate in weekly team meetings and handoff calls to share insights, discuss recurring issues, and enhance team knowledge
Provide guidance and mentorship to other IT Support Analysts in troubleshooting and customer service best practices
Assist with onboarding and training new team members, offering ongoing support on tickets, applications, and internal tools
Review escalated tickets to ensure proper troubleshooting and documentation before further escalation
Identify opportunities to improve IT processes and end-user support strategies
Assist the IT Support Team Manager in developing, updating, and maintaining process and procedural documentation
Participate in the weekend on-call rotation as required
Tasks or duties not outlined in this job description may be required to contribute to the organization's success and efficiency
Qualification
Required
Bachelor's degree (B.A.) from a four-year college or university preferred
Three to four years of related IT support experience, or an equivalent combination of education and experience
Proven experience providing phone and email support for software, hardware, and networking issues
Hands-on experience with Windows OS, Microsoft Office Suite (O365), and other standard desktop applications
Experience with installing, upgrading, and maintaining end-user software applications
Strong troubleshooting and problem-solving abilities
Excellent communication and customer service skills with a professional and empathetic approach
Ability to prioritize and manage multiple tasks in a fast-paced environment
Valid driver's license required
Preferred
Familiarity with networking protocols, VOIP systems, and property management software (Yardi) a plus
Knowledge of the residential real estate industry is beneficial
Relevant IT certifications (e.g., CompTIA A+, Network+, or Microsoft Certified Professional) preferred
Benefits
Employee referral payment program
Educational Enhancement Program
Medical, Dental, and Vision benefits
Life/ AD&D Insurance
Paid Parental Leave
Long and short term disability
Retirement Plan - 401(k) Plan
Discount on an apartment at any one of our properties
Company
Morgan Properties
Morgan Properties is a property management company that offers housing services.
Founded in 1985King Of Prussia, Pennsylvania, USA
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Marina Dikos
SVP and Chief Accounting Officer
Michael Schecter
EVP, General Counsel and Chief Administrative Officer
Recent News
2025-11-19
Morningstar.com
2025-11-06
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