LighthouseAI · 9 hours ago
Senior Manager, Operations & Tooling
United States
Full-time
Remote
Senior Level
$100K/yr - $125K/yr
6+ years expLighthouseAI provides pharmaceutical state licensing software and services to various stakeholders in the pharmaceutical industry. They are seeking a Senior Manager, Operations & Tooling to build and own the operational foundation for the Professional Services department, focusing on standardizing processes and improving tooling and data reliability.
Artificial Intelligence (AI)MedicalPharmaceuticalSoftware
Responsibilities
Build and maintain reporting that ties cost, headcount, output, and revenue together
Develop metrics around utilization, efficiency, throughput, and capacity
Create dashboards and reporting used by leadership for planning and decision-making
Establish baseline performance metrics and define improvement targets over time
Own the selection, configuration, and optimization of tools used by Professional Services
Reduce or eliminate manual reporting and spreadsheet-heavy workflows
Improve data consistency and reliability across systems (e.g., CRM, collaboration tools)
Define and enforce clear sources of truth for operational and client data
Design, document, and maintain scalable standard operating procedures
Improve onboarding and handoff workflows to ensure teams start projects with complete information
Partner with services leadership to drive adoption, training, and accountability
Identify bottlenecks and implement process improvements that scale with growth
Partner with Finance to align operational metrics with cost and planning models
Partner with Customer Success to incorporate quality, retention, and churn insights
Improve Sales-to-Services handoffs and cross-team communication
Translate data into clear, actionable recommendations for leadership
Qualification
Required
6+ years of experience in operations, analytics, business operations, and/or services operations
Experience supporting Professional Services, SaaS services, consulting, or delivery-based teams
Design, build, and maintain scalable dashboards and reporting solutions using Power BI and SQL-based data models
Strong analytical skills with the ability to turn data into operational decisions
Hands-on experience with reporting tools, dashboards, and workflow systems
Proven ability to build processes and drive adoption across teams
Comfortable partnering with Finance and Customer Success stakeholders
Highly organized, proactive, and able to operate with autonomy
Benefits
Health, Dental, Vision Insurance
STD, LTD, Life Insurance
401(k)
PTO and Paid Holidays
Company
LighthouseAI
LighthouseAI provides software solutions to pharmaceutical manufacturers.
51-200 employees
H1B Sponsorship
LighthouseAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
Funding
Current Stage
Growth StageTotal Funding
$5.6MKey Investors
BluePointe Ventures,Healthy Ventures
2023-10-24Seed· $4.6M
2022-08-08Seed· $1M
Leadership Team
Sumeet Singh
Founder & CEO
Rick Braddy
CTO
Recent News
2025-02-10
2024-10-29
Company data provided by crunchbase