T&T Supermarket · 12 hours ago
Local Communication Supervisor
San Jose, CA
Full-time
Onsite
Mid LevelT&T Supermarket is Canada’s favorite Asian grocery store, now expanding into the US with a flagship store in Bellevue, Washington. The Local Communication Supervisor will manage social media channels, ensure smooth online operations, and support daily store activities to enhance customer engagement and promote products.
Retail
Responsibilities
Responsible to daily social media channel updates, including content creation and image-making; responding to customer inquiries and complaints
Collaborate with store departments to promote products and store special offers
Prepare and edit contents, images, and video sources in accordance with department requirements
Represent and brand store on various social media channels. Provide excellent in-store customer services including product introductions and social media promotions to increase customers’ online experience and overall user rate
Assign working schedules for customer service team to effectively maintain social media channels
Conduct data analysis on different social media channels regularly to reach KPI requirements and amendments
Participate in SC/ESC office required meetings to update work progress and communicate across departments to learn and share information
Organize meetings with the customer service team for training and communicating purposes
Participate and execute the product Demo activities
Support other store operation tasks during peak hours and seasons
Perform any other duties as assigned by the superior
Qualification
Required
Flexible to work in shifts, including day shifts, night shifts on weekdays, weekends and statutory holidays; Able to stand a long time to work
Great social media experience of using Wechat, Facebook channels, etc. and familiar with its rules and regulations. Passion about new media channel development
Willing to learn and develop within the retail industry. Love to share live moments with friends and family members
Proficient language and communication skill, bilingual in English and Chinese (Cantonese &/ or Mandarin) is required
Capable of learning and making use of up-to-date internet dynamics
Great knowledge of using image and video editing tools such as Meitu Show, Jianying, etc
Hold a college diploma or higher academic degree and having proactive working attitudes and great team spirit
Preferred
Outstanding customer service experience and skills is an asset
Experience with media editing or retail operation is strongly preferred
Benefits
Competitive Wages
Paid Holiday Leave
Premium Pay For Holiday Work Hours
Generous Paid Time Off (Annual Vacation, Sick, Marriage, Bereavement)
Medical, Dental & Vision Care
Life & AD&D Insurance
Employee Assistance Program
401(k) Retirement Plan
Paid Training
10% Off In-store Staff Purchase Discount
Subsidized staff meal
Birthday Cake
Long Service Award
Staff Recreation Activity
Conditions may apply to some of these perks.
Company
T&T Supermarket
T&T Supermarkets is the largest Asian supermarket in Canada, operating over 38 stores in British Columbia, Alberta, Ontario, Quebec and Washington.
Founded in 1993
5001-10000 employees
Funding
Current Stage
Late StageRecent News
Seattle TechFlash
2025-07-29
San Gabriel Valley Tribune
2025-07-04
Company data provided by crunchbase