Amazon · 9 hours ago
WFS- ACCS Content Manager, Workforce Staffing Global Content Team, Candidate Services
Tempe, Arizona, USA
Full-time
Onsite
Mid, Senior Level
$107K/yr - $160K/yr
4+ years expAmazon is a global leader in customer experiences, and they are seeking a Global Content Manager for their Workforce Staffing Global Content Team. This role involves overseeing a multidisciplinary team, managing knowledge resources, and improving agent efficiency to enhance the hiring process for candidates.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Globally scale and deepen ACCS call center agents’ collective knowledge of needle-moving information within the Centralized Services organization
Partner closely with technical subject matter experts to capture, catalog, and manage knowledge
Ensure effectiveness knowledge resources for end-users
Define and drive mechanisms that help ensure agents find and follow knowledge resources they need quickly and easily, allowing them to accurately determine contact reason and resolution
Oversee product launches & process changes that - Reporting for Content Management on the user-experience
Build the solution to improve the metrics based on the leadership inputs
Qualification
Required
Bachelor Degree
4+ years content development, writing, editorial experience
3+ years experience in corporate communications, copy writing, and copy editing
Ability to create quality technical content; review and provide constructive feedback to improve content quality across the team
Preferred
Experience with end-to-end project management, or experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
Experience with tools/systems to analyze data including Excel, Access, SQL or other data management systems
Experience collaborating with cross-functional teams including Marketing, Product Management, Customer Service, Operations, Legal, Finance, and Senior Leadership
Experience with content management systems (CMS), Basic HTML, Microsoft Word, and Microsoft Excel
1+ years of customer service, or 1+ years of scripting language experience
Experience managing content development, and campaigns
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-02-09
The Motley Fool
2026-02-09
Company data provided by crunchbase