Aspira · 6 hours ago
Client Project Manager
United States
Full-time
Remote
Mid Level
3+ years expAspira is a leading software and services provider for the outdoor sector, focusing on state and provincial parks and wildlife agencies. The Client Project Manager is responsible for managing the full client lifecycle, ensuring smooth transitions and execution of projects from RFPs to implementations. This role involves cross-functional coordination and continuous improvement of client delivery processes.
CommunitiesGovernmentHospitalityInformation TechnologyInternetInternet of ThingsLeisureTourismTravel
Responsibilities
Own and support projects across the full client lifecycle, from RFP and contracting through implementation, transition, renewal, and ongoing engagement
Serve as a continuity anchor for clients, ensuring smooth handoffs between lifecycle phases and teams
Partner with Account Managers to translate contracts, statements of work, and commitments into actionable, sequenced project plans
Support ad hoc client initiatives by applying consistent project management practices to maintain predictability and quality
Lead RFPs as formal projects, responsible for planning, sequencing, and execution
Coordinate cross-functional contributors (Account Management, Product, Engineering, Legal, Finance, Leadership)
Assign writers and reviewers, track inputs and dependencies, and manage deadlines
Review and edit responses for clarity, consistency, and alignment with client needs
Plan and coordinate demos, including scoping, scripting, scheduling, and readiness tracking
Continuously improve RFP processes through templates, standards, and repeatable workflows
Lead or support client implementations, including new feature delivery and platform migrations
Partner closely with the Transition team to plan and execute production migrations and platform transitions
Build and maintain detailed project plans, timelines, milestones, and dependency tracking
Ensure client readiness by coordinating technical, content, training, and client-facing inputs
Identify risks, blockers, and decision points early; escalate and drive resolution to maintain momentum
Ensure implementation and transition experiences are organized, predictable, and client-centered
Act as a central point of coordination across Product, Engineering, Content, Training, Product Operations, Account Management, and external partners
Facilitate working sessions, status updates, and readiness checkpoints
Maintain clarity around ownership, expectations, and timelines across all workstreams
Support or lead client-facing project touchpoints related to implementations, transitions, training, and major initiatives
Collect, document, and synthesize client feedback, questions, and readiness concerns
Partner with Product and Engineering to route feedback appropriately and track outcomes
Ensure clear, consistent communication back to clients regarding progress, risks, and next steps
Coordinate planning and delivery of training for clients and internal teams during implementations and transitions
Manage training logistics, materials, schedules, and completion tracking
Ensure training aligns with platform capabilities and overall project timelines
Document end-to-end client lifecycle and implementation workflows based on real project experience
Establish and maintain templates, playbooks, timelines, and best practices
Maintain accurate project documentation, client records, and delivery artifacts
Support contract management and document organization initiatives within Account Management
Drive continuous improvement across internal workflows and cross-functional collaboration
Qualification
Required
PMP, CAPM, or equivalent project management certification
3–5 years of project management, program management, or client delivery experience (SaaS, GovTech, services, or large-scale change initiatives preferred)
Demonstrated experience managing complex, cross-functional projects such as RFPs, implementations, migrations, or transitions
Strong organizational, documentation, and process improvement skills
Comfortable coordinating across technical and non-technical teams
Clear, confident communicator with strong client-facing skills
Experience with Jira, Confluence, Microsoft 365, or similar tools
Adaptable, emotionally intelligent, and able to thrive in an evolving environment
Company
Aspira
Aspira's technology helps you manage campground reservations, hunting/fishing licenses, and more.
501-1000 employees
H1B Sponsorship
Aspira has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2021-04-23Acquired
Leadership Team
Glenn Wilson
Chief Technology Officer
Dan McGrew
CFO
Recent News
2025-04-01
Globe Newswire
2024-03-21
Company data provided by crunchbase