Ricoh USA, Inc. · 10 hours ago
Field Manager Legal Office Operations
San Francisco, CA, United States
Full-time
Onsite
Mid, Senior Level
$90K/yr - $105K/yr
5+ years expRicoh USA, Inc. is an integrated solutions provider focused on empowering digital workplaces. The Field Manager is responsible for managing all service operations within the assigned territory, ensuring operational strategy, contractual compliance, and employee development to meet site performance and customer satisfaction goals.
ConsultingDocument PreparationInformation Technology
Responsibilities
Promotes effective use of internal recruiting and selection processes to attract and hire talent
Identifies employee training and development needs through competency assessments and Ricoh training offerings
Arranges assignments, training, and experiences to support team member development and job satisfaction
Directly manages Managed Services employees within the assigned area
Directly manages and conducts on-site inspections of FSR performance
Establishes goals, clarifies roles and responsibilities, and holds internal and external team members accountable
Collaborates with leaders, team members, and customers to implement solutions and initiatives
Monitors, evaluates, and recognizes employee excellence using the Ricoh Recognizes program
Addresses performance issues and establishes improvement steps with managerial courage and sound decision-making
Sets expectations, empowers others to solve problems, and facilitates discussions that generate creative solutions
Leads succession planning by developing promotable candidates
Plays an active role in onboarding and development of Area resources
Develops key relationships with internal and external customers
Identifies gaps in service delivery and adjusts process documentation to align with client or Ricoh frameworks
Facilitates meetings with key customer contacts regarding contractual obligations, initiatives, and value-added services
Ensures timely execution of MS initiatives aligned with quality requirements, using program tools and best practices
Maintains knowledge of Ricoh’s internal structure and facilitates required internal communication cadence
Conducts area account certifications to inspect service delivery standards and drive continuous improvement
Assists in installing new or expanding sites, focusing on procedural/operational validation and customer satisfaction
Oversees Ricoh’s onboarding support processes (order management, billing, tech services, professional services) related to contractual service and customer satisfaction
Establishes and identifies reporting packages based on customer requirements
Supports, leads, and manages teams through all phases of change management
Creates and maintains a customer-focused environment with regular end-user feedback and satisfaction surveys
Ensures customer satisfaction through regular site visits and engagement with end users
Owns customer escalations, root cause analysis, and issue resolution to ensure optimal satisfaction
Creates and delivers required reporting, customer presentations, and business reviews aligned with contractual requirements
Ensures effective implementation and management of Ricoh Service Excellence
Ensures quality and productivity standards are met by On-Site Managers, including inspection of area SOP guides and service documentation
Maintains knowledge of services and solutions
Assists in gathering and preparing documentation for proposed site service requirements
Validates new opportunities and brings resources/tools to ensure timely execution
Ensures profitability of all assigned accounts down to individual site locations and assists the Area Director in achieving financial goals
Ensures accurate and timely billing submission
Regularly inspects accounts receivable status in collaboration with Shared Services
Coordinates month-end closing and other necessary accounting functions
Coordinates and implements contract pricing escalators for assigned accounts
Performs other duties as assigned
Qualification
Required
5–7 years of multi-site operations management experience with direct client contact in facilities management or related outsourcing industry
Successful completion of all Site Manager Level training (internal candidates)
Valid driver's license and minimum auto insurance coverage per Ricoh policy
Strong team-oriented approach with a successful track record of motivating and managing staff
Strong customer service skills
Strong presentation and communication skills
Ability to use a PC and relevant software
Preferred
College degree preferred
Benefits
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Company
Ricoh USA, Inc.
At Ricoh, we bring people, processes, and technology together to make information work for you.
10001+ employees
H1B Sponsorship
Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (8)
2023 (7)
2022 (16)
2021 (13)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Sourabh Jha
Principal Strategist to CEO, Strategic Planning, Analytics and Intelligence
Karen Allman
VP, Technology Portfolio and Partner Management
Recent News
2025-05-06
Company data provided by crunchbase