Coalfire · 10 hours ago
Technical Senior Manager - Site Reliability Engineering
United States
Full-time
Remote
Senior Level, Lead/Staff
$94K/yr - $163K/yr
9+ years expCoalfire is on a mission to make the world a safer place by solving clients’ hardest cybersecurity challenges. They are seeking a Technical Senior Manager of Site Reliability Engineering to implement and maintain scalable, secure systems while ensuring client infrastructures remain stable and resilient.
Information Technology & Services
Responsibilities
Allocate approximately 70% of time to hands-on engineering tasks, such as developing new deployments, tooling, and automation scripts to address client needs
Dedicate around 30% of time to leadership duties, including mentoring engineers, ensuring quality deliverables, and managing escalations
Act as the primary escalation contact for complex technical issues, resolving them promptly to maintain high levels of client satisfaction
Monitor and uphold quality standards for engineering work, confirming alignment with internal protocols, compliance regulations, and project milestones
Identify and mitigate risks in partnership with consulting and solutions architecture teams, ensuring regulatory requirements and client expectations are fully addressed
Coordinate day-to-day engineering activities, tracking progress and adjusting resources to meet project goals on schedule utilizing Agile practice methodologies
Help create and implement solutions that improve the practice
Qualification
Required
9+ years in Systems Engineering and Architecture: Involving requirements definition, architecture development, systems integration, and testing
9+ years in Cloud Computing: Designing, implementing, operating, and automating environments within AWS, Azure, or GCP
9+ years with Infrastructure-as-Code: Hands-on proficiency in Terraform and Ansible for orchestration and automation
SLA and Issue Management: Proven track record of meeting SLAs—particularly regarding availability, response times, and service posture—through effective collaboration and escalation processes
Operational Excellence: Demonstrated success driving continuous improvement via KPIs and best practices for operational support
Governance and Compliance: Experience guiding the creation of Infrastructure-as-Code solutions, governance models, and alignment with standards such as FedRAMP or other security frameworks
Team Leadership: Proven track record of managing teams (6–8 contributors), focusing on career development, goal setting, project oversight, and daily guidance
Regulatory Audit Prep: Prepared and coached teams for client-facing compliance audits with third-party auditors
Project Definition and Documentation: Lead efforts of defining, planning, and documenting key Managed Services projects and initiatives; tracked outcomes against established goals
Managed Services Expertise: Familiarity with ticket management systems and meeting SLA requirements in a managed services environment
Cloud & Automation: Extensive experience with AWS, Azure, or GCP; deep knowledge of Terraform, Ansible, GitLab, and CI/CD technologies
Technical Collaboration: Proven ability to collaborate with Site Reliability Engineers and cross-functional teams, facilitating team problem-solving and performance improvements
Soft Skills: Strong interpersonal, organizational, and problem-solving skills; effective at building client trust
Documentation & Communication: Capable of creating technical diagrams and comprehensive written documentation; able to convey complex ideas clearly
Professionalism & Autonomy: Demonstrated ability to work both independently and as part of a team with a professional attitude and demeanor
Security Mindset: Critical thinker capable of balancing stringent security and compliance requirements with mission objectives
REQUIRED CERTIFICATIONS: Relevant Professional Cloud Certification (for example, AWS Solutions Architect, Azure Solutions Architect, or GCP equivalent)
Preferred
Consulting Experience: Previous roles in technical consulting for external clients
High-Availability Environments: Exposure to 24x7 operational settings or large-scale and high-availability system support
Encryption and Hardening: Demonstrated expertise implementing SSL, PKI, FIPS 140-2, and enforcing security baselines such as CIS Benchmarks and DISA STIG
Further Cloud and Security Specialization: Additional hands-on work with container orchestration (Kubernetes), advanced threat detection, or enterprise endpoint security
PREFERRED CERTIFICATIONS/SKILLS (NOT REQUIRED): Additional advanced or specialty Cloud Certifications (for example, AWS DevOps Engineer, AWS Security Specialty, Azure Security Engineer)
CISSP (Certified Information Systems Security Professional) or comparable cybersecurity certification
Benefits
Paid parental leave
Flexible time off
Certification and training reimbursement
Digital mental health and wellbeing support membership
Comprehensive insurance options
Company
Coalfire
Coalfire is the premier Cybersecurity and Compliance Services leader for the tech, healthcare, and finance industries.
Founded in 2001Chicago, Illinois, US
1001-5000 employees
H1B Sponsorship
Coalfire has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
2023 (3)
2022 (6)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Tom McAndrew
CEO
Merri Chandler
Chief Financial Officer
Company data provided by crunchbase