Significance · 2 days ago
Program and Customer Support Analyst
Port Hueneme, CA
Full-time
Onsite
Mid, Senior Level
6+ years expSignificance, Inc. is a woman-owned consulting firm serving the federal government, recognized for its strong company culture. The Program and Customer Support Analyst role involves providing cross-functional support to programs and customer-facing operations, focusing on planning, execution, and stakeholder engagement to ensure alignment with organizational goals.
ConsultingManagement Consulting
Responsibilities
Support planning, scheduling, and tracking of program deliverables and milestones across sub-tasks and technical domains
Coordinate meetings, briefings, and program-related events; prepare agendas and capture minutes
Monitor program metrics and compile data for performance reports and strategic reviews
Respond to inquiries and support issue resolution with professionalism and discretion
Assist internal and external stakeholders to ensure alignment with program goals and technical objectives
Facilitate cross-departmental communication and task coordination to support program success
Maintain organized records, logs, and documentation in accordance with DON standards
Prepare meeting materials, program communications, and executive-level reports
Contribute to documentation standardization and process improvement initiatives
Ensure all support activities adhere to DON policies, internal procedures, and government regulations
Support onboarding and personnel coordination for program staff
Collaborate with technical, financial, and administrative teams to support integrated program goals
Perform other job-related duties as assigned by Manager
Qualification
Required
Excellent customer service and communication skills
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Strong attention to detail and excellent organizational skills
Exceptional written and verbal communication skills
Ability to work effectively under pressure
Ability to maintain professional working relationships and demeanor
Dependable, with strong time management skills
Associates Degree in Business, Communications or Technical field; 6 years of relevant work experience can be substituted for degree
Preferred
Experience supporting government contracting or Navy technical programs
Familiarity with program management tools and performance tracking systems
Knowledge of Navy policies, acquisition processes, or contract support
Experience coordinating across departments and managing customer relationships
Benefits
Comprehensive and generous benefits package
Company
Significance
Significance is a woman-owned small business that provides trusted government consulting expertise to entities who want and need solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Lisa Snyder
Chief Financial Officer
Kate Yuan
Chief People and Culture Officer
Recent News
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