Integral Federal, Inc. · 9 hours ago
Computer User Support Specialist
San Antonio, TX
Full-time
Hybrid
Mid Level
3+ years expIntegral Federal, Inc. partners with federal defense and intelligence leaders to address significant challenges. They are seeking a Computer User Support Specialist to provide comprehensive IT support, including system administration and user support, for the Air Force Life Cycle Management Center.
ConsultingInformation TechnologyLegalRoboticsSoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Install, upgrade, and troubleshoot all hardware and software for the installed customer base
Provide on-site and remote technical support to users
Provide multi-media coordination and assistance for the setup and execution of conferences, meetings, and Video Teleconference (VTC) operations
Fully document support tickets on reported issues
Assist customers through the installation of applications and computer peripherals
Guide users with simple, step-by-step instructions
Provide formal, informal, and On-the-Job Training related to help desk applications, to customers and Military/Government internal staff, as required
Conduct troubleshooting when required
Support special network user devices and other mission systems and applications deployed within an unclassified/classified environment or network
Qualification
Required
Associate's Degree with 3-5 years of helpdesk support experience
Knowledge of common software applications, such as web browsing (i.e,. Microsoft Edge), email (i.e., Microsoft Outlook), word processing (i.e., Microsoft Word), spreadsheets (i.e., Microsoft Excel), presentations (i.e., Microsoft PowerPoint), databases (i.e., Microsoft Access), photo editing tools, desktop publishing software, and scanning tools
TS/SCI Clearance
Benefits
Paid parental leave
Immediate vesting in our 401(k)
Medical, Dental & Vision Insurance
Flexible Spending Accounts
Short-Term and Long-Term Disability Insurance
Life Insurance
Paid Time Off & Holidays
Earned Bonuses & Awards
Professional Training Reimbursement
Paid Parking
Employee Assistance Program
Company
Integral Federal, Inc.
Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver transformative solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Wayne Wilkinson
President & Chief Executive Officer, Board Director
Manuel E. Mendez
Chief Financial Officer
Company data provided by crunchbase