ServiceNow · 1 day ago
Director, Product Innovation Architects - ITOM
Santa Clara, CA
Full-time
Hybrid
Director/Executive
$221K/yr - $387K/yr
7+ years expServiceNow is a global market leader in AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500. The Director of Product Innovation Architects will lead a technical team to drive the successful implementation of ITOM solutions, providing prescriptive advice to customers and supporting product sales. This role involves cross-organizational leadership and collaboration with various teams to enhance customer outcomes and product value.
Artificial Intelligence (AI)Enterprise SoftwareCloud ComputingSaaSAgentic AIBusiness Process Automation (BPA)Cloud ManagementRobotic Process Automation (RPA)
Responsibilities
Devise prescriptive advice to customers implementing new innovations and measure value from products
Have business-outcome ownership
Lead a team of hands-on product success architects
Be the Voice of the customer with data fluency
Support product sales as a technical and domain expert of a client-facing sales team
Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
Provide feedback to product management about product enhancements that can address customer needs
Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
Stay current on competitive analysis and market differentiation
Cross-Organizational Leadership – Lead large-scale, cross-functional programs spanning product, sales, marketing, and customer success teams, managing dependencies and driving alignment across the organization
Qualification
Required
3+ years of experience as a Manager (leading a team of at least 5 members)
7+ years of pre-sales solution consulting, post-sale or sales engineering experience in SaaS products, preferably ServiceNow ITOM products
Proficiency with the ServiceNow platform or technical expertise with cloud software solutions (AWS or Azure)
Experience working collaboratively with product management, product marketing, partners, and professional services
Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
Demonstrated ability to lead complex, cross-functional projects and collaborate effectively with peers across business units and organizational boundaries
Travel, as necessary
Proficiency in AI tooling and the ability to create AI agents using platforms such as Windsurf/Claude/GPT/Cursor
Benefits
Equity (when applicable)
Variable/incentive compensation
Health plans, including flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
Morningstar.com
2026-02-09
2026-02-09
Company data provided by crunchbase