Bosch USA · 10 hours ago
HVAC Specialist
Phoenix, AZ
Full-time
Hybrid
Mid Level
$65K/yr - $80K/yr
3+ years expBosch USA is a leading technology and services company that focuses on innovation and high-quality solutions. They are seeking an HVAC Specialist to provide expert troubleshooting and applications assistance for various HVAC systems, supporting a diverse range of customers including contractors and homeowners.
EnergyRenewable EnergyStaffing Agency
No H1B
Responsibilities
Provide troubleshooting and applications support via phone and email to external customers and internal teams (Customer Service, Sales) on a variety of HVAC systems and components
Collaborate with Product Management, Quality, Risk Assessment, Warranty, and Returns teams to resolve technical issues and support continuous improvement initiatives
Assist with new product introductions by reviewing technical materials for accuracy and developing departmental documentation and training resources, including technical videos
Represent the company in complaint resolution and technical investigations, providing detailed root cause analysis feedback
Maintain detailed electronic records of customer interactions and manage departmental email communications
Perform on-site field troubleshooting as needed, including occasional travel domestically and internationally for training or service support
Support peers by sharing expertise and assisting with their technical development
Maintain flexibility to provide after-hours support during critical rollouts or escalations as required
Work from either the office or home using company systems as directed by your supervisor
Qualification
Required
3-5 years of hands-on experience in HVAC technical support or a related role, with proficiency in multiple technical competencies
Strong understanding of HVAC systems including Air-to-Air Heat Pumps, Water Source Heat Pumps, Geothermal, Tankless Hot Water, Hydronic Boilers, and Warm Air Furnaces in residential and commercial environments
High School diploma or equivalent required; relevant certifications such as NATE, Oil/Gas license preferred. EPA certification is a plus
Technical knowledge of system piping, hydronics, venting, wiring, oil burner systems, boiler controls, fuel combustion, heat exchange, fluid transfer, fresh air and exhaust systems, air conditioning circuits, compressors, and domestic hot water systems
Excellent problem-solving skills, initiative, and a strong customer-oriented approach
Exceptional communication and phone skills with the ability to work independently and collaboratively
Strong organizational skills, attention to detail, and a proactive mindset to meet individual and team goals
Computer proficiency including Microsoft Office Suite (Word, Excel, Access, Outlook); experience with MAS500 or SM+ is a plus. Typing skills are advantageous
Benefits
Health, dental, and vision plans
Health savings accounts (HSA)
Flexible spending accounts
401(K) retirement plan with an attractive employer match
Wellness programs
Life insurance
Long term disability insurance
Paid time off
Parental leave
Company
Bosch USA
The Bosch Group’s strategic objective is to create solutions for a connected life.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ulrike "Uli" Jaschek
CEO- Bosch Automotive Workshop Services LLC
Manuel Dietz
VP Bosch Digital | Regional CIO Americas
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