Boulevard · 7 hours ago
Senior Technical Specialist
United States
Full-time
Remote
Mid, Senior Level
$77K/yr - $110K/yr
4+ years expBoulevard is a client experience platform for appointment-based self-care businesses. As a Senior Technical Specialist, you will lead complex technical support issues, drive cross-functional initiatives, and serve as a domain expert, influencing support efficiency and product quality.
B2BConsultingInternetMarketingSaaS
Responsibilities
Own and resolve the most complex and high-impact Tier 3 escalations across hardware, software, APIs, integrations, and platform behavior—often involving multiple systems or teams
Act as main point of contact for technical guidance on Strategic Accounts
Serve as a domain owner for one or more technical areas (e.g., payments, hardware, scheduling logic, integrations), acting as the primary escalation point and internal subject matter expert
Lead deep root cause investigations using SQL, Postman, logs, internal tooling, and scripts—focusing on long-term fixes rather than short-term workarounds
Partner closely with Engineering, Product, and Integrations to drive resolution of systemic issues, influence technical decisions, and improve platform stability
Independently identify, scope, and execute technical or process improvement projects that reduce repeat incidents, improve support workflows, or enhance customer experience
Drive QA and UAT efforts for new features, integrations, and firmware within your domain—providing risk assessments, edge-case validation, and release feedback
Create and maintain advanced internal and customer-facing documentation, playbooks, and standards that enable Tier 1 and Tier 2 teams to resolve issues more efficiently
Mentor and support Tier 3 peers, as well as Tier 1 and Tier 2 specialists, through guidance, documentation, and escalation best practices
Act as a calm, trusted technical presence during critical customer escalations or incidents—helping assess impact, guide communication, and determine next steps
Qualification
Required
4+ years in technical support, solutions engineering, or a customer-facing engineering role within a fast-paced Saas environment
Deep working knowledge of SQL, APIs (REST/cURL/Postman), logs, and debugging methodologies
Proven experience owning a technical area or system end-to-end, including escalations, documentation, and cross-functional collaboration
Ability to identify patterns across incidents, anticipate risk, and drive preventative improvements
Highly effective at translating complex technical concepts for customers, support teams, and internal stakeholders at all levels
Comfortable making high-impact decisions independently, prioritizing work based on customer impact, risk, and business needs
Ability to influence, mentor, and elevate others through expertise, collaboration, and example
Preferred
Strong familiarity with POS systems, payments, or hardware-integrated platforms is highly preferred
Benefits
401(k) match plus dental, medical, vision, and life insurance.
Flexible vacation day policy.
Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.
Family planning resources and specialized support programs.
Equity: get ahead on the ground floor and grow with Boulevard.
Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.
Company
Boulevard
Boulevard provides beauty and wellness businesses with tools for booking, payments, marketing, and client relationship management.
201-500 employees
H1B Sponsorship
Boulevard has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (4)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$188MKey Investors
JMI EquityPoint72 VenturesIndex Ventures,Toba Capital
2025-07-17Series D· $80M
2022-08-09Series C· $70M
2020-11-23Series B· $27M
Leadership Team
Matt Danna
Co-Founder & CEO
Sean Stavropoulos
Co-Founder and CTO
Recent News
Global Cosmetics News
2025-12-31
Global Cosmetics News
2025-07-24
Company data provided by crunchbase