Butler/Till · 11 hours ago
Customer Experience Specialist
Rochester, NY
Full-time
Hybrid
Entry Level
$45K/yr - $54K/yr
1+ years expButler/Till is a results-driven marketing agency offering collaborative client experiences and proprietary technology. The Customer Experience Specialist will assist Digital Content clients with social media posting and ensure quality and accuracy in content management.
Marketing
Responsibilities
Monthly posting of calendar content after client approval across all available social media platforms
Manage posting for assigned clients
Collaborate with content teams to verify posts scheduling and accuracy
Work with assigned consultant to assist with client approvals
Manage and maintain client connections for assigned clients
Execute one-off or urgent content postings, as requested
Process and post content edits, working with assigned consultants to ensure proper client approval
Confirm all scheduled posts have been successfully queued/scheduled
Ensure posts publish to the correct platforms on their assigned dates/times
Identify rejected or failed posts and either repost or coordinate with the Content team for corrective edits
Maintain access and connectivity for all assigned clients within CRM
Reach out to management or consultants when access is missing or disconnected
Ensure a backup Content team member maintains connection access for each client to prevent posting delays
Qualification
Required
Associate's degree in Marketing, Business, or Consumer Relations
1+ years of Customer Service experience required
Understanding of the fundamentals of digital marketing
Proficient with Microsoft Office tools including Microsoft word, Excel, and PowerPoint
Experience using customer service systems and tools
Familiarity with Social Media platforms
Strong communication skills; both written and oral
Independent and self-directed
Preferred
Bachelor's degree in marketing, business, or consumer relations
Experience with posting on Social Media Platforms
Familiarity with Social Media post creation
Experience with various CRMs
Familiarity with Hootsuite
Experience with Google Docs and Power BI a plus
Benefits
ESOP (employee stock ownership plan)
An annual bonus
Full benefits package
Paid time off benefits, including 100% paid parental leave
Company
Butler/Till
Butler/Till is a media agency that knows the difference between impressions and connections.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kimberly Jones
Chief Executive Officer
Scott Chapman
Chief Financial Officer
Recent News
2026-01-21
2026-01-06
Rochester Business Journal
2025-12-27
Company data provided by crunchbase