Lakeside Software · 14 hours ago
Solutions Architect - US
United States
Full-time
Remote
Mid, Senior LevelLakeside Software is a global leader in Digital Employee Experience and workspace analytics. The Solutions Architect plays a critical role in the pre sales and post sales lifecycle, serving as a technical expert and trusted advisor to bridge customer needs and Lakeside's technology.
AnalyticsBig DataSoftware
Responsibilities
Serve as the technical lead during the sales cycle, partnering with Account Executives, Channel Partners, and Customer Success to design and present SysTrack solutions aligned to customer objectives
Lead technical discovery sessions to understand customer environments, business challenges, and success criteria
Deliver product demonstrations, architecture reviews, and proof of value engagements tailored to enterprise customer use cases
Design scalable, secure solution architectures that align with customer infrastructure, security, and compliance requirements
Support pilots and evaluations, including configuration guidance, troubleshooting, and performance validation
Act as a trusted technical advisor to customers, engaging with stakeholders across IT operations, digital workplace, security, and executive leadership
Collaborate with Product Management and Engineering to provide feedback on customer requirements, competitive insights, and market trends
Support enablement of partners and internal teams through technical training, documentation, and best practice guidance
Qualification
Required
Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent professional experience
Proven experience in a Solutions Architect, Sales Engineer, or technical consulting role within enterprise software or SaaS environments
Strong understanding of endpoint technologies, Windows environments, virtual desktops, application performance, and enterprise IT architectures
Ability to clearly communicate complex technical concepts to both technical and non technical audiences
Experience engaging at multiple levels of an organization, including senior IT leadership
Comfortable working in a fast paced, customer facing environment
Benefits
Medical, Dental & Vision Insurance
Flexible Spending
Short & Long Term Disability Insurance
Company Paid Life & Voluntary Life & AD&D Insurance
401(k) matching
11 Days Observed Holidays
20 Days PTO
5 Days Paid Sick Time
Opportunities for career development and growth
A collaborative and supportive team culture
Company
Lakeside Software
Lakeside Software helps reduce IT costs and improve end-user experience with systrack digital experience monitoring.
Founded in 1997
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Insight Partners
2020-02-11Private Equity
Leadership Team
Mike Schumacher
Founder and CEO
Brian Curran
Chief Financial Officer
Recent News
Lakeside Software LLC
2025-11-19
Lakeside Software LLC
2025-11-06
Company data provided by crunchbase