Hilton Atlanta · 23 hours ago
Assistant Front Office Manager - Hilton Atlanta and Towers
Atlanta, GA
Full-time
Onsite
Mid Level
3+ years expHilton Atlanta is looking to welcome an Assistant Front Office Manager to join their team. The role involves assisting in the management of Front Office operations to deliver outstanding guest service and financial profitability, including team member performance management and overseeing guest services.
Hospitality
Responsibilities
Assist in the management of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward
Recruit, interview and train team members
Assist in monitoring and assessing service and satisfaction trends, evaluate and address issues and make improvements accordingly
Oversee the VIP guest process including, but not limited to, reviewing VIP reservations and ensuring smooth check-in/check-out
Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Qualification
Required
2+ years in front office experience
1+ year in a supervisory role
Full Availability AM/PM (Weekdays, weekends, and holidays)
Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
Company
Hilton Atlanta
Step into the world-class Hilton Atlanta, your ideal downtown setting for business or pleasure located in the heart of Atlanta.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase