Tulip Interfaces · 1 day ago
Customer Success Manager
Somerville, MA
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $140K/yr
5+ years expTulip Interfaces, a leader in frontline operations, is seeking a Customer Success Manager to help companies improve their workforce efficiency through connected apps. The role involves managing customer accounts, guiding them in utilizing Tulip's platform, and coordinating with internal teams to enhance customer success processes.
AnalyticsEnterprise ApplicationsManufacturingProductivity ToolsSoftware
Responsibilities
Manage a portfolio of customer accounts by monitoring their adoption, utilization and overall health of their deployment
Serve as internal customer champion
Guide customers to use Tulip as a tool to improve their operations through digitization, including recommending new use cases, tracking and communicating ROI
Act as a trusted partner to customers to ensure and manage contract renewals and support commercial expansion
Coordinate across internal teams, from Customer Support, Professional Services, Product Management, and Sales
Build and improve internal processes and content, as mechanisms to scale up and mature the Customer Success function
Qualification
Required
BA/BS (MBA/Masters preferred)
5+ years of experience in Account Management, Customer Success, Product Management, Management Consulting or other client-facing roles in the Life Sciences industry
Experience with change management in a GxP manufacturing and operations
Experience creating and leading stakeholder & executive presentations, working with enterprise corporations and multicultural business environments
Experience coordinating and leading actions among cross-functional teams (e.g. Sales, Product, Engineering, Marketing, Professional Services)
Bias for action and client impact
Passion for continuous improvement and digital transformation
Comfortable in a fast-paced, technology-driven business environment
Ability to travel (estimated up to 15%)
Preferred
MBA/Masters
Benefits
Direct impact on product and culture
Company equity
Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
Flexible work schedule and unlimited vacation policy
Virtual company events and happy hours
Fitness subsidies
Company
Tulip Interfaces
Tulip is a frontline operations platform designed to empower companies with AI-enabled, connected applications.
201-500 employees
H1B Sponsorship
Tulip Interfaces has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (1)
2023 (2)
2022 (5)
2021 (7)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$272.5MKey Investors
Mitsubishi ElectricInsight PartnersDMG Mori Seiki
2026-01-13Series D· $120M
2021-08-10Series C· $100M
2019-09-24Series B· $21.1M
Leadership Team
Natan Linder
Cofounder & CEO
Yuval Marcus
Chief Financial Officer
Recent News
2026-01-21
alleywatch.com
2026-01-20
2026-01-19
Company data provided by crunchbase