Aramark Destinations · 15 hours ago
Vice President - Operations - National Client NYC
New York, NY, US, 10013
Full-time
Onsite
Director/Executive
$180K/yr - $210K/yr
10+ years expAramark Destinations is a company that provides seamless experiences across various business portfolios. They are seeking a Vice President of Operations to serve as the senior operational leader for a high-profile financial services client, ensuring operational excellence and delivering an elevated hospitality experience across multiple locations.
Hospitality
Responsibilities
Act as the primary executive relationship lead for the client, building trusted, long‑term partnerships at all levels of the organization
Ensure delivery of a high‑touch, premium hospitality experience across all locations, with a strong focus on consistency, presentation, service culture, and guest satisfaction
Lead and align multiple account teams across domestic and international sites under a unified operational vision, service standards, and hospitality mindset
Drive continuous improvement in service quality, operational effectiveness, and client satisfaction through innovation, best practices, and proactive issue resolution
Partner closely with the client to understand business priorities, anticipate needs, and evolve services to support workplace and guest experience strategies
Oversee all aspects of operations, including workforce planning, talent development, training, compliance, and service execution
Collaborate with internal partners across Sales, Human Resources, Supply Chain, Marketing, Finance, and Compliance to ensure seamless support and execution
Inspire, develop, and retain a high‑performing leadership team through coaching, engagement, accountability, and succession planning
Lead change initiatives and operational enhancements in partnership with internal and client stakeholders
Qualification
Required
Bachelor's degree required
10–12 years of progressive leadership experience in hospitality, food service, facilities, or service‑oriented environments, preferably supporting complex, multi‑site operations
Proven experience managing a single strategic client with multiple locations and elevated service expectations
Demonstrated ability to operate as a trusted advisor and executive partner to senior client stakeholders
Strong leadership capability across geographically dispersed teams
Excellent communication, presentation, and influencing skills, including experience engaging C‑suite audiences
Ability to balance strategic oversight with hands‑on operational leadership in a highly visible environment
Commitment to fostering a culture centered on hospitality, accountability, continuous improvement, and service excellence
Preferred
Master's degree preferred
Benefits
Medical
Dental
Vision
Work/life resources
Retirement savings plans like 401(k)
Paid days off such as parental leave
Disability coverage
Company
Aramark Destinations
Aramark Destinations delivers authentic, memorable experiences at national and state parks, specialty hotels, museums, and other destinations across the United States.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Caroline McCulley
Talent Acquisition Partner - Destinations
Company data provided by crunchbase