Cisco · 8 hours ago
Customer Reliability Engineer
United States
Full-time
Remote
Senior Level, Lead/Staff
$141K/yr - $178K/yr
8+ years expCisco is revolutionizing how data and infrastructure connect and protect organizations in the AI era. The Customer Reliability Engineer will lead customer delivery engagements, provide technical expertise, and mentor others while driving customer technology transitions and resolving complex problems.
Communications InfrastructureEnterprise SoftwareHardwareSoftware
Responsibilities
Connects with Cisco internal stakeholders, customers and partners across functions and boundaries to achieve significant results
Earns the confidence of Cisco leaders and customers and is able to use the confidence to achieve results
Has a global impact
Decisions impact the achievement of customer, operational, program or service objectives
Improve CX Services and help to grow our business
Interfaces internally and externally with customers, senior leadership, other Engineers, Partners, field personnel, CAP Managers, and internal engineering departments and product organizations
Is a technical expert in a broad area covering multiple technologies
Applies expected product behavior across industry practices
Knows how the technology is expected to work in the industry
Contribute effectively in the areas of Customer Problem Resolution; Innovation; Engineering Engagement; Intellectual Capital; Talent Development
Actively mentors and develops others
Leads the creation and sharing of intellectual property (content, training) including digital intellectual property (e.g. scripts, software assets) in the most productive manner for various audiences, customers
Interacts effectively with Engineering to solve complex problems, identifies serviceability issues and drives resolution of the issues with Engineering and other organizations
Provides technical expertise and guidance to resolve complex customer problems in support of escalations
Owner and keeper of our culture
Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies
Support Services: Actively works with the Engineering teams for addressing systemic product issues along with driving usability and serviceability concerns
Drives and facilitates NPI/TOI delivery for product and feature updates
Professional Services: Based on project requirements, consults and works with customers and Cisco stakeholders to plan, design, install, configure, integrate and/or optimize Cisco’s suite of products, services to accelerate business outcomes
Supports presale activities and translate business requirements into solution design
Recognized as a technical expert and leader in their technical domain
Independently applies knowledge and experience in creating solutions for customer outcomes
Solves extremely complex problems where analysis requires in-depth evaluation of factors with imaginative and innovative troubleshooting and experimentation as well as evaluation of intangible variables
Initiates reviews of ideas and technical objectives within and across Services
Work is performed without appreciable direction
Exercises considerable latitude in determining technical objectives of assignment
Completed work is reviewed by management and through consultation from a relatively long time perspective for results
Works independently, with guidance in complex situations only
Able to lead some projects or programs within a function and may act as a team leader to coordinate activities of other personnel
Qualification
Required
Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 8+ years related experience
Preferred
Has moderate to advanced knowledge of software programmability, automation, orchestration, virtualization and/or security
Ability to apply critical thinking to function effectively in ambiguous circumstances
Successfully communicates difficult concepts. Guides, influences and persuades others either internally and externally
Benefits
Medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short and long-term disability coverage
Basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year
Flexible vacation time off program
80 hours of sick time off provided on hire date
Up to 80 hours of unused sick time carried forward
Additional paid time away may be requested
Optional 10 paid days per full calendar year to volunteer
Employees are also eligible to earn annual bonuses
Employees on sales plans earn performance-based incentive pay
Company
Cisco
Cisco develops, manufactures, and sells networking hardware, telecommunications equipment, and other technology services and products. It is a sub-organization of Cisco Press.
10001+ employees
H1B Sponsorship
Cisco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1238)
2024 (1231)
2023 (1273)
2022 (2127)
2021 (1991)
2020 (1173)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-02-13IPO
Leadership Team
Chuck Robbins
Chair and CEO
Carl Solder
Chief Technology Officer - Cisco System Australia/New Zealand
Recent News
2026-02-09
Small Business Trends
2026-02-07
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