Stellar Consulting Solutions, LLC · 6 hours ago
Help Desk Support II
Scottsdale, AZ
Contract
Hybrid
Mid Level
$24/hr - $26/hr
3+ years expStellar Consulting Solutions, LLC is seeking a Help Desk Support II to assist with daily projects and activities across their network. This role involves providing technical support for various IT equipment and managing customer requests while ensuring exceptional service and timely resolutions.
DevOpsInformation ServicesInformation Technology
Hiring Manager
Kamlesh Koli
Responsibilities
Supporting centers across the network with daily projects and activities as directed
Maintenance of IT equipment throughout the environment, managing multiple customer requests simultaneously including troubleshooting of all IT related equipment such as PCs, wireless handheld devices, thin clients, printers, MACs and other end user devices
Supporting of multiple locations remotely
High attention to detail to support users with technical issues over the phone and email while providing exceptional customer service
Follow standard Deskside operating procedures; accurately update tickets using the defined tracking software and processes
Ability to utilize the applications for Microsoft Office for support, reporting and documentation
Work well with other members across the business to escalate or resolve tickets as quickly as possible
Take responsibility of issues from start through to a successful resolution
Exercise professionalism when working in our dynamic, fast paced environment
Take ownership of your work with limited supervision
Provide moderately complex technical support for end users
Lead installation, configuration, and maintenance efforts related to computer operating systems with an emphasis on macOSX
Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures
Maintain adequate knowledge of operating systems and application software used to provide a high level of support
Qualification
Required
Associate or bachelor's degree in computer science and/or 3-5 years' work experience in the specialty area or an equivalent combination of education and experience, required
Experience troubleshooting integrated and interdependent computer systems with an emphasis on macOSX
Ability to prioritize work priorities based on department and production objectives
Excellent written and verbal communication skills
Ability to work and make decisions independently in a fast-paced environment
Company
Stellar Consulting Solutions, LLC
Stellar Consulting Solutions is a global workforce and consulting firm delivering talent, tools, and outcomes across technology and professional services.
201-500 employees
H1B Sponsorship
Stellar Consulting Solutions, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Varun Jhanjee
Global CEO & Chief Sales Officer
Company data provided by crunchbase