Frank, Rimerman + Co. LLP · 13 hours ago
IT Service Desk Associate - San Jose office
San Jose, CA
Full-time
Onsite
Entry Level
$31/hr - $33/hr
1+ years expFrank, Rimerman + Co. LLP is a professional services firm seeking an IT Service Desk Associate to provide high touch, white glove technical support to employees and executives. The role involves delivering exceptional customer service, troubleshooting technical issues, and maintaining the firm's standards of professionalism.
AccountingAdviceConsultingManagement Consulting
No H1B
Responsibilities
Provide in person and remote support for desktops, laptops, mobile devices, peripherals, and firm-standard applications
Deliver exceptional, calm, polished, and solution-oriented customer service to staff at all levels, including partners and executives
Assist with conference room technology, meeting setups, audio/visual equipment, and executive level support needs
Address incidents and service requests in a timely manner
Troubleshoot issues using diagnostic tools, ticketing systems, and internal knowledge bases
Escalate issues appropriately to team members with clear documentation and work-notes
Prepare and configure workstations for new hires and internal moves
Perform workstation setups, peripheral replacements, and basic hardware troubleshooting
Support firmwide technology rollouts, refresh cycles, and projects as directed
Document troubleshooting steps, resolutions, and follow-up actions in the ticketing system
Contribute to internal and end user knowledge base articles, FAQs, and onboarding guides
Maintain asset records, inventory tracking, and equipment logs
Maintain punctual, dependable attendance to support onsite operational needs
Uphold the firm’s standards of professionalism, confidentiality, and courteous communication
Support a collaborative team culture and assist peers when needed
Qualification
Required
Bachelor's degree, relevant coursework, or 1+ year of IT support experience
Strong understanding of desktops, laptops, peripherals, and core applications such as Windows OS and Microsoft 365
Familiarity with ticketing systems, remote support tools, and basic troubleshooting utilities
Comfortable supporting mobile devices and collaboration tools commonly used in professional services
Ability to learn new technologies and firm specific software quickly
Exceptional customer service and a polished, professional demeanor
Excellent verbal and written communication skills
Consistently punctual, reliable, and able to manage time effectively
Ability to remain composed under pressure, particularly when assisting executives or during deadline-driven periods
High attention to detail and strong documentation habits
Ability to maintain confidentiality with sensitive information
Willingness to perform other related duties as assigned, including assisting with firmwide initiatives, technology projects, and operational needs
Strong teamwork mindset; comfortable working in a collaborative environment
Ability to lift up to 35 lbs of equipment
Ability to sit, stand, and move throughout the office during the workday
Manual dexterity is needed for handling hardware and setting up workstations
Preferred
Certifications such as CompTIA A+ or relevant IT certifications are a plus
Company
Frank, Rimerman + Co. LLP
Established in 1949, our firm is unique for its pervasive passion and nimble delivery of over 75 years of experience.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Amanda Arntz, CPA
Senior Manager - Accounting & CFO Advisory
Clarissa Dench
Senior Manager - Business Operations for Accounting and CFO Advisory Services
Recent News
Seattle TechFlash
2025-05-17
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