NEOGOV · 22 hours ago
Office Assistant I
Mountain House, CA
Full-time
Onsite
Entry Level
$49K/yr - $59K/yr
2+ years expNEOGOV is seeking an Office Assistant I to join the City of Mountain House's Administration Department. This entry-level role involves providing customer service support related to utility services, including responding to inquiries, processing service requests, and maintaining customer billing records.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Responds to customer inquiries and complaints in person, by email, or by telephone; provides information and interprets policies, and procedures regarding utility billing and rates; conducts research to resolve unusual billing issues; directs complex technical questions or unusual requests to appropriate staff members
Acts as a receptionist; screens calls; greets visitors; and represents the City to the public in a professional manner
Opens and processes incoming mail; enters utility bill payments received within the billing system
Receives and processes service requests; activates new or terminates utility services; determines and collects necessary charges and secures legal documents regarding property descriptions and ownership
Operates computer billing systems; edits, prepares, and sends bills; maintains and reconciles a variety of customer billing records as directed; estimates proper billing amounts and makes appropriate adjustments ensuring proper billing codes; calculates and prorates billings for partial periods and in other unusual circumstances
Prepares and reviews delinquent item reports; initiates, monitors, and follows up on delinquent account collections process; generates delinquent notices/tags for 10 day and 48 hour notices; coordinates turn off/on of water service with appropriate City personnel
Coordinates billing arrangements for delinquent accounts; provides payment options and extensions, waives fees within authorization limits to avoid turn-offs; arranges reconnection of service; escalates situations, as appropriate; prepares closing bills for canceled service, including verification of deeded ownership changes
Assists in the preparation of special reports related to customer billing and customer service activities
Organizes, coordinates, maintains, and updates departmental record systems; enters and updates information with departmental activity, inventory files, and report summaries
Receives, codes, logs, schedules, and distributes service requests and work orders
Operates standard office equipment, including job-related computer hardware and software applications, facsimile and scanning equipment and multi-line telephones; and may operate a two-way radio or other department-specific equipment
Performs project research and report preparation, technical reports and other technical work related to City activities
Assists in studies and research of utility usage, adequacy of rate schedules, and types of inquiries
Sets up and maintains a variety of customer, account, and category files; sorts and files documents and records according to predetermined classifications
Assists in ordering and maintaining adequate office supplies
Prepares statistical and workload reports
Performs other duties as assigned
Qualification
Required
Equivalent to the completion of the twelfth grade supplemented by specialized course work in office practices, data processing, accounting, public relations, or a closely related field
Two (2) years of general office, customer service and/or financial recordkeeping experience
Benefits
Health care
Dental
Vision
Retirement
Deferred compensation plans
Flexible spending accounts
Life insurance
Holidays
Vacation
Sick leave
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase