BD · 14 hours ago
Customer Quality Specialist - 1st Shift
USA NE - Columbus (East)
Full-time
Onsite
Entry, Mid Level
1+ years expBD is one of the largest global medical technology companies in the world, committed to advancing health through innovative solutions. The Customer Quality Specialist is responsible for leading investigations of customer complaints and ensuring compliance with quality standards by utilizing structured root cause analysis and problem-solving techniques.
Health CareMedical DeviceTechnical Support
Responsibilities
Investigation, prioritization, and timely response for customer complaints
Assess the complaint vs. established quality criteria. Determine the investigation path (valid vs. information)
Effectively communicate findings thru technically written, data focused reports
Thoroughly investigate the non-conformance, driving to a root cause and robust corrective and preventative actions
Review batch records, change control, validation, Quality Notification trends, and other data sources as required as part of the investigation process
Work with the other Customer Quality Specialists to ensure all complaints are being investigated and timelines for the investigation are consistently met
When applicable coordinate and lead the correct “team” to investigate higher priority complaints
Prepare and communicate recommendations for improvement of both processes and systems based on investigation results
Understand and be proficient in the CAPA system
Perform trend analysis of customer complaints
Update procedures as necessary
Track and trend Quality Notifications
Support the month end Quality reporting (local and WW Quality metrics)
Assist NS (non-sterile) batch release on an “as need” basis
Assist or lead Engineering Studies / Special Test Requests
Project work, coaching and leading of work related to Quality Investigations and Customer complaints
Support the internal audit program
Other duties as required to support the needs of the business
On time customer response to complaints and general inquiries
Timely and accurate communications/updates to Quality supervision and site’s functional groups regarding any quality issues, specifically around customer complaints / Quality Notifications
Responsible to monitor that materials and product consistently meet Customer and Quality specifications
Understand the reporting of and compliance to Worldwide defined metrics
Ability to learn and author SA’s (Situational Analysis) reports when required
Qualification
Required
HSD/GED
1-3 years GMP experience
1–3 years' experience with root cause investigation tools
1-3 years working with within a 'team environment'
Ability to read and write and converse in English
Regular, punctual attendance is an essential job function
Willing and able to uphold BD Values
Team Building skills
Statistical analysis skills
Analytical skills
Communication skills
Problem solving skills
Root cause investigation skills
Technical writing skills
Quality system knowledge (cGMPs and ISO)
Preferred
BA/BS – Engineering or other relevant field
Pharmaceutical/medical device experience preferred
Benefits
Healthcare coverage: No paycheck contributions for eligible associates under a certain salary threshold enrolled in the HSA Basic Medical Plan option, no matter how many dependents you cover.
Preventive care covered at 100%.
Dental and vision insurance at group rates.
Paid parental leave up to 6 weeks
Adoption assistance plan
401(k) plan with 75 cents on the dollar matched by BD up to 6% of compensation
Company paid basic life and AD&D insurance
Tuition reimbursement
Discounted home, auto and pet insurance
Paid holidays and vacation (pro-rated the first year based on actual start date)
Company
BD helps advance clinical therapy with the process for patients and health care providers with innovative technology services and solutions.
10001+ employees
H1B Sponsorship
BD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (66)
2022 (4)
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
$540MKey Investors
Steris
2023-08-02Post Ipo Equity· $540M
1962-04-23IPO
Leadership Team
Tom Polen
Chairman, CEO and President
Richard Byrd
Executive Vice President and President Interventional Segment
Recent News
2026-02-09
Company data provided by crunchbase