People, Technology & Processes, LLC · 13 hours ago
VoIP Systems Administrator
Fort Knox, KY 40121
Full-time
Onsite
Entry, Mid Level
$33.15/hr - $33.15/hr
2+ years expPeople, Technology & Processes, LLC is seeking a VoIP Systems Administrator to operate and maintain VoIP telephony systems. The role involves troubleshooting, configuring, and supporting VoIP services, while ensuring minimal disruption to customer voice services.
AppsInformation TechnologyKnowledge ManagementSoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Operate, maintain, and troubleshoot VoIP telephony systems, including VoIP gateways, IP phones, and associated voice equipment
Install and configure VoIP stations on user desktops and ensure proper connectivity to the LAN network
Support day-to-day operations of telephony systems, including programming and provisioning of IP telephones
Provide support for voice traffic routing via PRI (Primary Rate Interface) trunks, FXO (analog-to-fiber converters), and LAN infrastructure
Maintain and configure VoIP hardware such as MCS7835 Media Convergence Servers, Nortel voice gateways, Avaya CS2100 systems, and related telephony equipment
Collaborate with network managers to test and troubleshoot VoIP services, including call group setup and end-to-end system connectivity
Provide as-needed operational support in accordance with IMCS program requirements, including new installations, moves, adds, and changes (IMACs)
Document system configurations, changes, and troubleshooting steps; ensure service records are up to date
Respond to service requests in a timely manner, ensuring minimal disruption to customer voice services
Qualification
Required
High school diploma or equivalent; additional technical training in telecommunications or networking preferred
Valid Driver's License
Minimum 2 years of experience supporting VoIP systems in an enterprise or DoD environment
Familiarity with Avaya CS2100, Nortel voice systems, and MCS/FXO components
Working knowledge of VoIP protocols, IP addressing, PRI trunking, and LAN-based voice traffic
Ability to read and interpret system diagrams, cable routing, and port assignments
Strong troubleshooting and customer service skills
Preferred
Avaya or Cisco VoIP certification (e.g., ACIS, CCNA Voice)
Experience working within Army NEC or IMCS environments
Familiarity with AESMP/ITSM ticketing systems and IMAC procedures
Understanding of DoD telecommunication standards and security requirements
Company
People, Technology & Processes, LLC
We are a provider of Information Technology (IT) professional services, software solutions and professional development training.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Victor Buonamia
CEO
Nicole Buonamia
Chief Financial Officer
Recent News
Washington Technology
2025-04-11
Company data provided by crunchbase