Veeam Software · 19 hours ago
Senior Director, Customer Success Product Portfolio Management
United States
Full-time
Remote
Director/Executive
$286K/yr - $595K/yr
15+ years expVeeam is the #1 global market leader in data resilience, providing solutions for data backup, recovery, and security. The Senior Director of Customer Success will drive financial re-engineering and monetization of the Customer Success organization, implementing frameworks for operational excellence and partnering with various leaders to support a specialized technical deployment model.
Cloud InfrastructureData CenterData ManagementEnterprise SoftwareSoftwareVirtualization
Responsibilities
Develop and champion a long-term product vision and roadmap for Customer Success at Veeam, driving excellence in customer support and experience
Translate customer insights, market trends, and data into actionable features and service enhancements, ensuring Customer Success offerings evolve with client needs
Lead the adoption of emerging technologies, particularly AI/ML (e.g., chatbots, automation, predictive analytics), to transform and optimize CS operations
Partner with Engineering, Marketing, Sales, and Support leaders to ensure seamless execution of the Customer Success strategy from ideation through launch
Define and monitor KPIs, leveraging data to measure impact and continuously refine strategies for growth, retention, and customer value
Oversee the full lifecycle of Customer Success products and services, ensuring features deliver measurable business outcomes and align with Veeam’s objectives
Qualification
Required
15+ years of experience in Customer Success, Product Management, Product Strategy, or related enterprise SaaS/technology roles
Demonstrated technical acumen with the ability to collaborate closely with engineering, deployment, and technical leadership teams
Proven success managing the lifecycle of service offerings, including pricing, packaging, and GTM strategy
Strong financial acumen with hands-on P&L ownership and business case development for services or product lines
Experience leading CS monetization and transformation initiatives, leveraging product management methodologies
Operational leadership in establishing and tracking OKRs, KPIs, and applying analytics for data-driven decisions
Benefits
Unlimited paid time off, 12 paid holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
Medical, dental, and vision coverage starting on your first day
Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
401(k) retirement plan with company matching contributions
Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
AirVet: 24/7 virtual veterinary care at no cost
Legal services, identity protection, and supplemental health insurance options
Tax-advantaged spending accounts for healthcare, dependent care, and commuting
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
Company
Veeam Software
Veeam provides data resilience and data management solutions for cloud, virtual, and physical environments.
5001-10000 employees
H1B Sponsorship
Veeam Software has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
$2.51BKey Investors
MicrosoftTPGInsight Partners
2025-02-25Corporate Round· $10M
2024-12-04Secondary Market· $2B
2020-01-09Acquired
Leadership Team
Anand Eswaran
President and CEO
William H. Largent
Chief Executive Officer
Recent News
2026-02-04
2026-01-17
Company data provided by crunchbase