Iron Mountain · 8 hours ago
Service Delivery Coordinator
US | VA | Front Royal | 300 Winners Court
Full-time
Hybrid
Entry, Mid Level
$71K/yr - $71K/yr
2+ years expIron Mountain is a leader in records and information management, providing sustainable solutions to its clients. The Service Delivery Coordinator will support high-value clients, managing IT asset lifecycle and logistics across multiple sites to ensure seamless operations.
Big DataCloud StorageDigital SignageInformation ServicesSecuritySoftware
Responsibilities
Client interface for customer service handling of Inventory Control and Asset Decommissioning; including destruction and applicable security requirements
Manage Asset tracking and reporting for the Life-cycle management of assets, including decommission and destruction, and security certification attainment
Manage third party vendors for warranty management and process improvement associated with asset disposal; including Client Revenue Share Process
Client interface for project management of new bank sites: including asset tracking and deployment, along with management of third party vendors
Create and provide Statement of Work summary for building closures, restacks and consolidations
Facilitate weekly meeting with client to review Documentation and Change Management
Assist client with process improvement associated with shipping, resulting in reduction of shipping costs, and increased asset control
Weekly meeting with Project Manager and client regarding new install schedule, documenting actions, owners, and timelines
Management of monthly client invoicing and third party vendor management
Monthly client project reporting relating to costs associated with asset deployment and decommissioning
Conduct monthly Customer Satisfaction survey, with focus on results associated with delivery improvements
Initiate and oversee client onsite visits and physical audits of Client Supply Product, IT Asset Disposition/Disposal: including documented actions, timelines, and owners, for client approval
Qualification
Required
2+ years of program or project management experience
Strong understanding of internal logistics, IT asset management, and customer-facing project coordination
Ability to manage multiple workstreams and triage asset requests from stakeholders who may require specific device counts or configurations
Detail-oriented with strong organizational and multitasking skills
Excellent verbal and written communication, with comfort communicating at both operational and executive levels
Proven ability to self-manage, make decisions independently, and drive execution without close oversight
Proactive, solutions-focused, and calm under pressure
Benefits
FULL BENEFITS – Starting Day 1
Flexible Vacation Policy
401(k) with Company Match & Employee Stock Purchase Program
Tuition Reimbursement
Company
Iron Mountain
Iron Mountain offers storage, asset lifecycle management and information management services to companies.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.77B2025-09-05Post Ipo Debt· $1.41B
2024-12-03Post Ipo Debt· $1.2B
2023-05-10Post Ipo Debt· $1B
Leadership Team
Marc Duale
Senior Advisor to the President and CEO
William Meaney
CEO
Recent News
2026-01-23
2026-01-16
Hindu Business Line
2025-12-16
Company data provided by crunchbase