First Horizon Bank · 17 hours ago
Intern - Digital Banking Support
Knoxville, TN
Internship
Onsite
Intern
$20/hr - $20/hrFirst Horizon Bank is a leading regional financial services company dedicated to helping clients unlock their full potential. The Digital Customer Experience Specialist Representative will resolve customer technical issues for Online and Mobile Banking, support requests, and develop solutions for banking software.
BankingFinanceFinancial ServicesRisk Management
Responsibilities
Handle all technical issues for Retail/SMB Online Banking and Retail/SMB Mobile Banking
Resolve customer issues and support requests submitted for review and approval
Master problem-solving using knowledge of the system and research techniques
Utilize IT resources available to develop/test solutions for Quicken & QuickBooks
Report design, reliability, and navigational problems to the appropriate technology team
Communicate proven workaround solutions with other DTS team members and management
Log issues received from customers via phone and email in trouble ticket tracking application
Take ownership of the issue from initial call to resolution and closure
Qualification
Required
Working knowledge of Online and Mobile Banking Products and Services
Good working knowledge of Android, Apple, and Mobile devices
Proficient understanding of PC operating systems and a strong knowledge of major Web browsers
Proficient understanding of First Horizon legacy systems and systems of record
Has high dependability and follow-through without supervision
Demonstrated ability to manage priorities
Ability to work with internal stakeholders and external vendors
Excellent written, verbal, and telephone communication skills
Excellent analytical and troubleshooting skills
Knowledge of Networking (TCP/IP, DNS), Troubleshooting client/server technical issues
Log issues received from customers via phone and email in trouble ticket tracking application
Take ownership of the issue from initial call to resolution and closure
High school diploma required for consideration
Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
Must be able to talk, listen and speak clearly on telephone
Preferred
BA, BS degree or equivalent preferred
Two (2) to three (3) years of experience in bank product service/operations
One (1) to two (2) years of experience with Help Desk or equivalent technical support role
Experience with online banking products, and mobile devices
Benefits
Medical with wellness incentives, dental, and vision
HSA with company match
Maternity and parental leave
Tuition reimbursement
Mentor program
401(k) with 6% match
Company
First Horizon Bank
First Horizon Bank provides personal, business, and corporate banking, and private client services, to families and businesses.
Founded in 1864
5001-10000 employees
H1B Sponsorship
First Horizon Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (31)
2023 (15)
2022 (17)
2021 (19)
2020 (16)
Funding
Current Stage
Late StageLeadership Team
Hope Dmuchowski
Chief Financial Officer
Ben Hopper
Senior Vice President, Head of Consumer Distribution and ATM Strategy
Recent News
2026-02-09
2026-02-02
Company data provided by crunchbase