Bell Bank · 15 hours ago
Card Payment Specialist
Fargo, ND
Full-time
Onsite
New Grad, Entry LevelBell Bank is the largest family-and employee-owned bank in the upper Midwest, headquartered in Fargo, North Dakota. The Card Payment Specialist is responsible for basic card payments functions, including maintenance and processing for debit cards, and providing customer service for questionable transactions.
BankingFinanceFinancial Services
Responsibilities
Order new cards and perform maintenance changes to existing cards as required
Prepare documents for ATM and POS debit card disputes or fraud situations
Notify customer service when fraud occurs and overdraft charges result
Provide customer service for all questionable transactions
Work with retail customer service staff and security officer in related card fraud situations
Monitor and analyze daily cardholder transactions to identify potential unauthorized usage; suggest and coordinate card base rule changes with analyst
Process recoveries on losses
Follow established policies and procedures, accurately and efficiently to meet team quality standards
Continually review daily workflow looking for improvements in production processing
Provide courteous, accurate and prompt assistance to coworkers or customers
Work flexible hours to support the department needs to include after hours and weekends, if necessary
Analyze and resolve technical problems quickly in a demanding environment while working with minimal supervision
Know by name and face as many customers and employees as possible, calling them by name as often as possible
Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards
Know, understand, and live the company values and bottom line
Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations
All employees are responsible for information security, including compliance with policies and standards which protect sensitive information
Prompt and reliable attendance
Perform other duties as assigned
Qualification
Required
High school diploma required; college preferred
Experience in card payments and bank operations preferred
Excellent verbal and written communication skills
Strong organizational, research, analytical and problem-solving skills is essential
Knowledge of and proficiency in using personal computers and related software programs including, but not limited to, Windows and Microsoft Office
Benefits
Healthcare
(medical, dental, vision)
Employee stock ownership program
401(k) contribution and profit-sharing plan
Company
Bell Bank
People matter at Bell Bank – and it shows in how our team members treat each other, our customers and those around us.
Founded in 1966
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brooke Borrell
SVP/Marketing, Communications & Partnerships
Zac Wanzek, CFA, CPA
SVP | Deputy Chief Investment Officer
Recent News
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